CGU- Director of Operations at (TEI) and (CEC)

Claremont Graduate University•Claremont, MN

1d•$85,000 - $100,000•Hybrid

About The Position

The Evaluator’s Institute (TEI) at Claremont Graduate University and the Claremont Evaluation Center (CEC) are building a team of individuals who can help manage existing educational and training programs as well as launch new initiatives that will take the university into the future. The successful candidate has demonstrated strengths in project management, evaluation practice, business development, marketing, operations, and delivering online and hybrid programs. The position is responsible for program development, client relations, financial analysis and management, supporting faculty relations, and logistical implementation of a portfolio of approximately 8-12 custom and open enrollment evaluation education programs per year, serving approximately 600 professional participants annually. The Program Director works independently, employing strategic analysis to take actions and make decisions that support TEI’s and CEC’s long-term goals. The position is responsible for the creation of an optimal learning environment for participants and an optimal teaching environment for faculty. This position works closely with the faculty in CEC and TEI and supervises a team of graduate assistants.

Requirements

Master's degree from an accredited institution and significant relevant professional experience.
Master's degree in one of the following: program evaluation, instructional design, instructional technology, educational technology, or related field.
Three years of experience and demonstrated success related to online learning and project management, including two years of supervisory experience.
Excellent analytical and communication skills.
Knowledge of online learning, project management in a higher education setting, pedagogy and theory, basic budgeting skills, leadership abilities, and advanced knowledge of learning technologies.
Proven ability to self-motivate in a team-oriented and high-pressure environment.

Nice To Haves

Doctorate preferred.
Equivalent combinations of education and experience that demonstrate the required knowledge, skills, and abilities may be considered.
Education or educational experience with the field of evaluation.
Project Management Professional (PMP) Certification.
Demonstrated ability to work with faculty to improve online learning environments.
Customer relations.
Process design and experience managing multiple priorities.
Innovation and change management.

Responsibilities

Design and implement open-enrollment and custom professional development programs in evaluation, including determination of educational goals and development of program curriculum.
Assess the effectiveness of faculty and use data to continuously improve faculty performance
Provide strategic analysis of the programs in relation to competitors by conducting research on competitors and competitive programming.
Identify new markets to partner with for evaluation education.
Price programs, considering revenues, margins, marketplace potential, and competition.
Administer and execute all details associated with program implementation.
Work with academic leadership, budget office personnel, information technology staff, enrollment service managers, marketing and communications, finance, and other stakeholders to develop and deliver innovative online learning.
Professionally represent CGU’s TEI and CEC at meetings with corporate, government, and non-profit sponsors, professional groups, and faculty to discuss new and continuing programs.
Inspect, visit, and develop potential program sites.
Conduct ongoing evaluation of TEI programs, policies, procedures, and workflows; identify opportunities for improvement; and implement or recommend changes to enhance participant experience, operational efficiency, and program performance.
Understand and apply the tenets of adult learning theory and provide analysis and input into curriculum and program design to improve the learning experience and enhance the efficacy of TEI and CEC.
Form strategic partnerships with appropriate organizations.
Monitor program operations; respond to and resolve issues involving faculty, participants, and program delivery; and document and implement process improvements to support effective and consistent operations.
Administer TEI Social Betterment award, including: development of supporting infrastructure; marketing efforts; award presentation; and post-award webinar.
Develop and oversee financial budgets.
Analyze costs, make and implement budgetary changes, and manage financial performance for portfolio of programs.
Prepare and administer program budgets, with overall profit and loss, revenue and expense responsibility.
Manage outstanding payments and balance collection; manage TEI investment fund, including developing strategies for increased accountability and measuring ROI.
Implement procedures to increase group and program revenue and net income.
Achieve financial targets for all programs.
Evaluate the profitability potential of prospective programs and find ways to improve financial performance with effective program budgeting.
Attend offsite client programs and client meetings at local, out-of-state, and international locations.
Maintain the focus on student success, high quality, and clear business processes.
Ensure that all project management standards are followed.
Establish performance goals and key performance indicators and implement strategies to support achievement of program objectives.
Maintain consistent and accurate status information, data, documentation, and audit trail for each project and implement a communication standards protocol.
Provide progress and other pertinent reporting to TEI and university leadership.
Identify opportunities and risks and develop contingency plans.
Implement a continuous improvement process
Establish and adapt strong management projects through phases, from development and implementation to improvement.
Other Duties as Assigned