Operations Management - Director

Leeds West Groups•Oklahoma City, OK

1d•$100,000 - $180,000•Onsite

About The Position

A Director of Operations is responsible for establishing and maintaining exceptional customer service through promoting customer satisfaction, retention, and growth of existing and new business, oversees and is accountable for the operation of all shops within district ensuring maximum sales and profitability through staffing, safety and environmental compliance, leadership, inventory, expense control, human resources management, and managing operating costs. A Director of Operations exemplifies the highest level of customer service and professional integrity while providing strong and consistent leadership in order to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

Requirements

Strong sense of integrity.
Excellent people management skills.
Excellent analytical, decision-making, and problem-solving skills.
Excellent active listening skills.
Excellent verbal and written communication skills.
Excellent interpersonal, supervisory, diplomacy, and leadership skills.
Excellent sales and customer service skills.
Extensive knowledge of the automotive industry, automotive repair, business acumen, finance principles, procedures, and best practices.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Excellent organizational skills and attention to detail.
Excellent time management skills.
Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI).
Proficient in inventory and expense management.
Ability to thrive in a high-paced sales environment.
Ability to provide and receive constructive feedback.
Ability to manage priorities, multitask, and complete objectives with minimal supervision.
Ability to meet consistent attendance expectations.
Minimum age requirement of eighteen years.
An active and unrestricted driver’s license is required.
A high school diploma or equivalent is required.
A minimum of five years of related experience is required.

Nice To Haves

a bachelor’s degree in business management or a related field is a plus.
A minimum of five years of managerial experience is preferred.
Willingness to travel: 100% (Preferred)

Responsibilities

Ensure overall performance within district as it relates to topline sales, gross profits, labor control, staffing, traffic, and overall profitability.
Execute recruiting efforts for all shop positions through various forums including trade schools.
Train and develop store management personnel in all aspects of the business; direct and monitor training and development for all store management personnel through TBC University and various other training platforms and resources.
Ensure the successful execution of all shop sales systems and procedures, The 10 Absolutes, the 3 pillars of the company: People, Process, and Accountability, daily audits (VIF/courtesy check completion and accuracy, monitor and review customer service and vendor calls, daily employee coaching, and continual focus of increasing positive online reviews through Google and Yelp, completion of MCC applications, email capturing, FSM delivery system and oil conversions.
Approve shop scheduling and PTO requests.
Complete weekly DM report by providing important human resources and payroll information; approve and complete all labor claims and TCS.
Review, monitor and control gross profit & labor budgets.
Review Profit and Loss statements with managers monthly.
Monitor store performance on daily, weekly, and monthly frequencies.
Ensure policies and procedures are followed as they relate to the day to day operation of the shop including, but not limited to, check cashing, credit card processing, employee charges, fleet charges & illegal charges, etc., monitoring open RO’s & declined services reports
Monitor and handle all issues as they relate to customer relations, customer complaints & CSI.
Ensure the image of the company is maintained at a high level as it relates to its people, buildings, lots, vehicles, landscaping etc. by completing a walk thru of the shop to make sure it's clean, organized and that the employees are in the proper attire on a frequent basis.
Perform an inventory on your shops every month.
Ensure and maintain OSHA environmental and safety compliance.
Perform other duties as assigned.
Assist the Vice President to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture.
Responsible for the hiring, firing, advancement, promotion, or any other change of status of other employees.
Support the Vice President in fostering a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service.
Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more.
Manage the workflow, quality of work, and work schedules for all employees.