Director of Operations

TRIGO Global Quality Solutions•Greer, SC

26d•Onsite

About The Position

TRIGO Global Quality Solutions is seeking to fill a Director of Operations in the Greer, SC area. This role will direct and manage the implementation of business guidelines, strategies, policies, and operations ensuring peak performance within a specific region. The Director of Operations will be responsible for ensuring financial, sales, and operational targets/KPI are met, and will create, support, and demonstrate commitment to the company Quality Policies & QMS. TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries. TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity.

Requirements

Full proficiency in local language
Proficiency in English
Computer skills – Microsoft Office (basic Microsoft Excel proficiency) and Outlook
Work Instruction Writing
Global team spirit
Team player
Caring for people
Open-minded
Excellence
Reactive
Resilient to pressure
Rigorous
Customer focus
Client oriented
Reliable & trustworthy
Flexible
Initiative
Autonomous
Innovative
Daring
7+ years of work experience in automotive and/or manufacturing
Operational/Quality background with overview capabilities
Management responsibilities (operational and HR)
Exposure to client relationship
4-year degree in Business/ Management or related field

Responsibilities

Maintain and develop solid relationships with key contacts at anchor and OEM accounts
Ensuring clear and transparent communication to the client with frequent and scheduled in-person meetings
Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
Monitoring competition (services, prices...) at regional level
Assist Sales with bringing on new business opportunities (hunting)
Review working practices to ascertain if it is successful and if not, devise an alternative
Frequent site visits/audits to ensure high level performance and customer satisfaction
Motivate teams and organize appropriate training
Ensure compliance with established KPI
Ensuring continuous improvement to optimize services provided and region efficiency
Demonstrates commitment to reduce the risk of workplace accidents
Must comply with local and company Health & Safety legislation, laws, and policies
Ensuring asset and staff availability throughout region for maximum performance
Promote positive changes throughout organization
Develop new processes and procedures that improve services while controlling costs
Provide links between various departments including management
Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business
Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI
Analyzing technical requirements for customers' jobs/missions (existing or upcoming)
Pulling technical resources when needed to anticipate and fully address client needs
Provide technical support and advice to customers and operations teams
Support development of technical expertise at regional level