Director of Operations

Chief of Minds•Baton Rouge, LA

About The Position

The Director of Operations is a newly created role serving as the organization’s operational backbone. This position leads day-to-day operational decision-making across departments, supports VA and Medicaid teams, and keeps operations running while leadership focuses on growth. The Director provides visible, steady leadership, builds and reinforces effective systems and procedures, and ensures the organization’s services and operations meet applicable requirements. The role oversees payroll, staffing, training, credentialing, budgeting and accounting, compliance, client service-plan implementation, and team workflows. The Director also serves as a liaison among staff, contract personnel, and the governing body, and partners with leadership on standard operating procedures.

Requirements

Bachelor’s degree.
At least four years of verifiable experience in a health- or social-service-related business providing services to elderly people and/or people with developmental disabilities.
Resident of the state of Louisiana.
Hands-on payroll management experience, including familiarity with payroll systems and compliance requirements.
Proven ability to manage multiple departments or workflows simultaneously while maintaining attention to detail and follow-through.
Strong communication and conflict-resolution skills.
Comfort working in a compliance-heavy environment.

Nice To Haves

Experience with Medicaid or VA services.

Responsibilities

Own day-to-day operational decision-making across departments, escalating issues that require leadership involvement.
Supervise and support the VA and Medicaid teams’ daily workflows as their first point of contact.
Manage payroll processing and administration, ensuring accuracy, timeliness, and compliance with applicable regulations.
Be available in person or by telecommunication at all times for all aspects of agency operation, or designate in writing an individual to assume the agency’s authority and control when the administrator is temporarily unavailable.
Ensure compliance with regulations, laws, policies, and procedures applicable to home and community-based service providers.
Employ qualified individuals, either by contract or as staff, and ensure adequate staff education and evaluations.
Ensure the accuracy of public information and materials.
Act as liaison between staff, contract personnel, and the governing body.
Implement an ongoing, accurate, and effective budgeting and accounting system.
Ensure staff receive appropriate orientation and training on policies and procedures, client care and services, and documentation required by law or needed for their responsibilities.
Ensure services are delivered according to each client’s individual service plan.
Oversee credentialing, DSW training compliance, and COPC review processes.
Partner with leadership on completing standard operating procedures and ensure procedures are followed consistently across departments.
Monitor team capacity and workload distribution, flagging risks before they become retention issues.
Support performance management processes, including documentation and accountability follow-through.
Serve as a stabilizing, visible leadership presence for the team.
Not serve as administrator for more than one licensed HCBS provider.