Director of Operations

Dry Force Corp•Lynbrook, NY

17d•Hybrid

About The Position

Exit Mold is a fast-growing environmental services company specializing in mold and lead inspection, violations management, and remediation coordination. We work closely with property owners, real estate professionals, and contractors to ensure compliance, safety, and efficiency across every project. We are seeking a highly organized, execution-focused Director of Operations to partner directly with ownership and drive operational excellence across the business.

Requirements

5–10+ years of operations experience, preferably in real estate, property management, construction, or home services
Proven ability to manage teams and improve operational processes
Strong organizational and problem-solving skills
Experience building systems and scaling operations in a growing business
Comfortable working in a fast-paced, hands-on environment
Strong communication and leadership skills
Experience managing scheduling, field teams, or service-based operations is highly preferred

Nice To Haves

A true operator who enjoys execution, not just strategy
Someone who can bring structure and accountability to a growing business
A leader who can balance people management with process improvement
A proactive problem-solver who takes ownership and drives results

Responsibilities

Oversee all day-to-day office operations, ensuring smooth execution across teams
Manage and support a team of 12–14 inspectors, ensuring productivity and accountability
Act as the central point of contact for operational questions, escalations, and problem-solving
Handle issues proactively in a calm, professional, and solutions-oriented manner
Oversee incoming calls, bookings, and technical inquiries related to violations
Ensure efficient scheduling and time management across all employees and inspectors
Monitor daily workflows to ensure timely completion of tasks and services
Build, implement, and optimize operational systems and processes
Conduct ongoing process analysis to identify inefficiencies and implement improvements
Develop scalable workflows to support company growth while minimizing costs
Identify barriers to execution and recommend actionable solutions
Partner with ownership to develop and execute operational strategies
Help drive expansion efforts across New York and New Jersey
Develop long-term plans to improve productivity, service delivery, and profitability
Collaborate with ownership to establish employee performance goals and KPIs
Monitor performance metrics and ensure accountability across the team
Foster a collaborative, inclusive, and high-performance work environment
Become an expert in mold and lead regulations, violations, and reporting requirements
Ensure all operations comply with local laws, regulations, and company policies
Work closely with external partners, subcontractors, and stakeholders
Track, analyze, and report on key operational metrics
Use data to drive decision-making and improve efficiency