Director Of Operations
About The Position
The Director of Operations serves as the head of operations for Lost Lake Woods Club, a nonprofit 501 (c) (7) organization. This role has the responsibility for the day-to-day management of all club operations, staff, facilities, non-member revenue, and member services. This role executes the strategic direction established by the Board of Directors while maintaining clear operational authority over staff, budgets, control of service delivery, member satisfaction, and financial and tax reporting. The position is designed to ensure efficient and compliant operations, high-quality member experience, and consistent execution of Board-approved policies and by-laws, while maintaining appropriate separation between governance and operations.
Requirements
- 7–15+ years of leadership and direct experience in a Non-profit club management, hospitality, HOA, or similar environment or similar municipality management experience
- Strong operational and financial management analysis experience
- Experience working with Boards or governance bodies
- Demonstrated ability to manage complex facilities and diverse operations
- Excellent interpersonal and conflict resolution skills
- Proficient with standard industry and office software applications
- Submit an application letter with salary range requirements
- CV or Resume
- Letter of Recommendation
Responsibilities
- Oversee all daily operations including clubhouse maintenance, dining and beverage, golf course, on-property recreational facilities, lodging, and grounds
- Ensure consistent, high-quality member experience across all services
- Implement and enforce policies, rules, and regulations established by the Board
- Establish and maintains standard operating procedures for all departments
- Oversees software systems and infrastructure
- Provides IT/ office support for committee and board of director activities
- Hire, supervise, train, discipline, and terminate all staff
- Ensure Human Resource practices and compliance with state and federal laws
- Develop staffing plans (seasonal and full-time)
- Conduct performance evaluations for all employees
- Establish a culture of accountability, professionalism, and service
- Develop annual operating and capital budget for Board approval
- Collaboration with Finance and Audit committee on financial planning
- Manage expenses within approved budget
- Manage payroll and taxes
- Approve routine expenditures within established thresholds
- Provide monthly financial P&L reports, capital and operational variance reports to the Board
- Manage inventory, waste and retail sales
- Ensure financial software systems appropriately support the operations
- Serve as primary point of contact for member concerns and service issues
- Ensure timely trending and resolution of complaints
- Maintain strong, professional relationships with members
- Support communications and onboarding of new members
- Oversee events, programming, and communications
- Oversee maintenance of all facilities, grounds, and infrastructure
- Develop capital improvement recommendations
- Manage vendor relationships and contracts
- Maintain asset and property records
- Attend Board meetings and provide operational reports
- Advise the Board on operational impacts of decisions
- Execute policies directed by the Board
- Provide technology services as appropriate
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
