Director of Operations

Leap Brands•Chicago, IL

39d•$130,000

About The Position

A private equity backed fast casual restaurant group is seeking a Director of Operations to oversee 6 to 9 locations. This role focuses on operational consistency, team development, financial discipline, and execution of brand standards across a high growth environment. The ideal candidate brings strong multi unit leadership experience and thrives in a hands on, fast paced setting.

Requirements

Multi unit leadership experience in fast casual or quick service restaurants is required.
Proven success managing at least 5 to 10 units or similar operational scope.
Strong financial acumen including P&L ownership, labor planning, inventory, and cost controls.
Track record of hiring, training, and developing high performing teams.
Comfortable in a hands on, field based leadership role with frequent travel.
Strong communication, problem solving, and operational execution skills.

Nice To Haves

Experience in a high growth, private equity backed, or metrics driven environment is preferred.

Responsibilities

Oversee day to day operations for 6 to 9 fast casual locations, ensuring quality, speed, and guest experience standards are consistently met.
Lead and develop General Managers with a focus on coaching, accountability, and building strong internal pipelines.
Own full P&L performance across assigned units including labor management, inventory, food cost controls, and profitability.
Execute operational playbooks, SOPs, training programs, and performance improvement initiatives.
Conduct regular field visits to support teams, drive execution, and align each location with organizational goals.
Partner cross functionally with HR, finance, training, supply chain, and senior leadership on strategic priorities.
Support new store openings, staffing plans, and onboarding of new leaders.
Ensure compliance with safety, cleanliness, staffing, and brand standards across all units.
Analyze metrics, identify opportunities, and develop action plans that improve operations and financial outcomes.