Director of Operations

SPB Hospitality • Savannah, GA

2d • Hybrid

About The Position

We are looking for an individual with a passion for guest first service, and who can lead by example every day. In this role the Director of Operations for Krystal will oversee 7 - 10 restaurants where he/she will be responsible for driving sales and profits, as well as teaching, coaching and providing leadership to each restaurant to help them continue to achieve their goals. The Director of Operations will ensure that restaurants adhere to all state and local laws. This role will help us enhance our focus on a guest-centric culture including consistently delivering excellent guest service and food quality. The Director of Operations will be responsible for executing the SPB Hospitality brand strategy.

Requirements

• High School equivalency required; college course work preferred
• Previous supervisory and hospitality industry experience preferred
• Proficient communications in English
• Proven track record as a leader in learning and coaching
• Proficient in Microsoft Outlook
• Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more; more through the restaurant for extended periods of time, 9-12 hours per day
• move 50 lbs. for a distance of up to 10ft
• Balance and move up to 25 lbs. for a distance of up to 50 ft.
• Understand and respond to team members and guest request in a loud environment
• Perform math functions and understand finances and cost management
• Successful completion of background check, credit check and DMV driving records check

Responsibilities

• Run Profitable Restaurants. Create and implement regional operating plans/procedures to achieve company objectives in terms of sales, profits, cost of goods, labor, operating expenses, etc. Reinforce execution of key company policies and standards through informal restaurant visits to check a short list of items at beginning of each store visit. Identify and diagnose most important ongoing operational gaps in underperforming stores. Develop formal action plans to resolve gaps between performance and expectations. Empower and mentor GMs and AMs to execute actions plans, track progress and follow up.
• The “Head Coach”- The Job of the Leader is to make more Leaders. Help restaurant managers learn to solve problems and drive business results. Create and apply best hiring practices for managers and team members. Hire the best; then drive succession by creating a positive and productive work environment through constructive feedback, providing training, and developing managers and team members to their highest potential. As the “Head Coach”, Logan’s believes in constant improvement, constant change and constant training.
• Be Operationally Excellent. Be accountable for having all restaurants in your region meet every standard of quality in a clean, safe environment. Identify and communicate operational plans to restaurant managers (equipment maintenance, product receipt and rotation, cash management procedures, etc.) in order to ensure smooth restaurant operations.
• The “Brand Ambassador”-The Leader of Guest Centric Culture. Develop restaurant management teams to ensure that all guests feel welcome, are listened to, and are given responsive, friendly and courteous service at all times. Solicit and follow through on guest feedback.
• Leadership in Market Strategies-Activities to generate guest traffic, sales and profitability. Coordinate with Marketing Manager to develop market business plans (e.g. targets, action steps, measurement) Drive the development and execution of tactics for Local Store Marketing (LSM) initiatives. Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.).Coordinate with Marketing Manager to identify and pursue “new” weekly sales growth opportunities through community involvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED