Director of Operations

Doherty Real Estate Group•Mission Viejo, CA

3d•Onsite

About The Position

Doherty Real Estate Group is seeking a highly organized, proactive, solutions-oriented Director of Operations / Integrator to oversee the day-to-day operations of a fast-paced real estate business in South Orange County. This full-time role combines operations management, team leadership, client experience oversight, systems implementation, transaction oversight, technology integration, event coordination, and business support into one high-level operational leadership position. The ideal candidate is someone who naturally takes ownership, anticipates problems before they happen, creates structure, improves systems, and ensures both clients and team members feel supported throughout every stage of the process. This is not simply an assistant role. This person will act as the operational right hand to leadership and help ensure the business runs efficiently, proactively, and at a high standard.

Requirements

Must have a valid Real Estate License
Extremely organized and detail-oriented
Strong leadership, delegation, and accountability skills
Excellent communication and follow-through
High emotional intelligence and professionalism
Proactive problem solver who anticipates needs before being asked
Able to manage multiple priorities simultaneously
Calm under pressure in fast-paced environments
Strong operational thinker who enjoys creating structure and systems
Strong people management and leadership abilities
Tech-savvy and excited about leveraging AI, automation, and operational systems
Open-minded and adaptable to rapidly evolving technology
Able to identify operational bottlenecks and recommend tech-driven solutions
Comfortable learning and implementing new software platforms and workflows
Real estate operations experience preferred
Familiarity with CRMs, transaction coordination, operations systems, and team management preferred

Responsibilities

Oversee daily business operations and workflow management
Ensure tasks, deadlines, and deliverables are completed accurately and on time
Create structure, organization, and accountability across the business
Identify inefficiencies and proactively improve operational systems and workflows
Help leadership prioritize operational needs and high-impact activities
Ensure the business operates smoothly during both weekdays and weekends
Ensure a 10/10 client experience from first contact through closing and beyond
Proactively monitor communication timelines and client follow-up
Ensure no client, lead, or transaction falls through the cracks
Maintain a concierge-level client experience with professionalism and responsiveness
Assist in building long-term client nurture and follow-up systems
Handle sensitive situations with professionalism, emotional intelligence, and urgency
Ensure clients feel informed, cared for, and supported throughout the process
Oversee transactions and listings from contract to close
Ensure timelines, documents, inspections, vendors, escrow coordination, and follow-up are handled properly
Proactively manage transaction coordination and client care throughout the process
Anticipate issues before they become problems and ensure solutions are implemented quickly
Ensure all parties are properly communicated with and updated
Delegate transaction-related tasks appropriately to team members and virtual assistants
Maintain organization, compliance, and operational accuracy within transaction files
Ensure listing preparation, timelines, and operational tasks are completed efficiently
Manage and oversee the virtual assistant team and in-person support staff
Delegate tasks clearly and ensure accountability and completion
Manage team priorities, scheduling, and operational communication
Coordinate weekend staffing, event staffing, and operational support coverage
Ensure team members understand priorities, deadlines, and expectations
Create accountability systems that improve consistency and execution
Participate in hiring, onboarding, training, performance management, and termination processes for virtual assistants and support staff
Support leadership by helping organize workload, communication flow, and team structure
Coordinate and oversee client events, open houses, community events, and marketing activations
Manage event logistics from planning through execution
Coordinate staffing, setup, timelines, signage, vendors, supplies, and follow-up
Ensure events are well-organized, properly staffed, and aligned with company standards
Assist in creating systems for smoother event execution and follow-up
Ensure events create strong client and community experiences
Oversee the execution of marketing for listings, open houses, events, and client campaigns
Ensure marketing timelines, deliverables, and promotional materials are completed on time and at a high standard
Coordinate with the marketing team to ensure organization, consistency, and follow-through
Help create systems and workflows that improve marketing execution and accountability
Ensure events and open houses are properly promoted across appropriate channels
Monitor listing marketing progress and ensure no opportunities are missed
Bring forward creative ideas and operational improvements for marketing initiatives when applicable
Help maintain consistency in branding, communication, and client-facing presentation
Ensure Standard Operating Procedures (SOPs) are created, organized, maintained, and regularly updated
Continuously identify operational inefficiencies and improve workflows across the business
Help implement systems that create consistency, accountability, and scalability
Ensure team members are properly following established procedures and operational standards
Work with leadership to refine internal processes, communication structures, and operational expectations
Assist in documenting recurring workflows and building repeatable systems for growth
Research, evaluate, and help implement new technology, automation, and AI systems that improve operational efficiency and reduce workload across the company
Identify opportunities to streamline communication, follow-up, task management, marketing, and client experience through technology and automation
Help integrate systems that improve team productivity, accountability, and scalability
Assist leadership in adapting and optimizing evolving AI tools and operational platforms
Ensure technology systems are organized, functional, and properly utilized by the team
Help create workflows that allow the business to operate more efficiently with less manual oversight
Assist leadership with operational budgeting, spending reviews, and business organization
Participate in quarterly business reviews focused on operational performance, expenses, efficiency, and growth opportunities
Help monitor operational expenses and identify opportunities for improved efficiency and cost management
Assist in preparing internal reporting related to operations, workflow tracking, and team performance
Support operational profit and loss awareness and business performance tracking
Help leadership evaluate operational priorities based on company goals and financial considerations