Director of Operations
About The Position
MIND 24-7 is transforming behavioral health care by providing immediate, accessible crisis care in a 24/7 clinical environment. As the Director of Operations, you will provide operational leadership and oversight for two MIND 24-7 crisis clinics, ensuring our teams have the people, processes, and resources needed to deliver safe, efficient, and patient-centered care. This is a high-impact leadership role for an experienced healthcare operations leader who thrives in a fast-paced behavioral health environment, develops strong leaders, uses data to drive decisions, and knows how to turn operational challenges into opportunities for improvement.
Requirements
- Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Management, or a related field.
- 5+ years of progressive healthcare leadership experience.
- 3+ years of behavioral health, psychiatric, crisis stabilization, or acute healthcare operations experience.
- Experience leading managers and multidisciplinary teams.
- Experience managing budgets, labor utilization, productivity, and operational performance metrics.
- Strong data-driven decision-making and problem-solving skills.
- Level 1 Fingerprint Clearance Card or ability to obtain upon hire.
- Current CPR certification and CPI/equivalent training or ability to obtain.
- Valid driver's license with the ability to travel between MIND 24-7 locations.
Responsibilities
- Lead operations for two crisis clinics, ensuring consistent execution of organizational standards and policies.
- Coach and develop clinic leaders, driving accountability for operational, workforce, quality, and patient care outcomes.
- Oversee staffing and workforce effectiveness, including scheduling, productivity, and coverage.
- Monitor patient flow, throughput, and capacity to improve efficiency, access, and patient experience.
- Manage operational and financial performance, including volume, labor utilization, productivity, budgets, and key performance metrics.
- Partner with clinical, medical, nursing, and administrative leaders to support coordinated, high-quality care.
- Ensure regulatory readiness, patient safety, and quality standards across clinic operations.
- Use data to identify opportunities and implement solutions that improve workflows, resources, and overall clinic performance.
- Lead during significant operational, staffing, safety, or facility events, ensuring effective communication and resolution.
Benefits
- medical, dental, vision, life, and disability insurance
- 401(k) plan with company contributions
- accrued paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
