Director of Operations - California IFS Portfolio
About The Position
The Director of Operations will lead facility management operations across multiple office locations within the Northern California and/or Southern California portfolio, ensuring optimal customer relations and a seamless workplace experience. This role is critical in managing P&L, implementing Integrated Facilities Solutions (IFS), and overseeing a diverse team to drive operational excellence, safety, and innovation. The Director of Operations will lead initiatives that focus on cost savings, process optimization, and continuous improvement, while championing a world-class workplace environment for employees, clients, and visitors. The role will require a strategic leader who can collaborate with clients and stakeholders to ensure the success and growth of ABM’s business across multiple service offerings. Required Travel : To all sites within the portfolio on a routine basis, to align with business needs.
Requirements
- Bachelor’s degree in Engineering, Facilities Management, Business Administration, or a related field.
- 7-10 years of experience in facilities management, including significant experience in managing workplace experience, integrated facilities solutions, and multi-location operations.
- 3-5 years of leading diverse teams and managing operational, financial, and client relationship outcomes.
- Experience in driving innovation, cost savings, and process improvements within a facilities management or related environment.
- In-depth understanding of P&L management, financial analysis, and reporting.
- Experience in vendor management, contract negotiation, and overseeing compliance with industry regulations.
Responsibilities
- Lead, coach, and scale high-performing teams across multiple locations, fostering a culture of accountability, safety, and innovation.
- Oversee the management of all integrated facilities services including engineering, janitorial, workplace experience, and other client-specific needs within a multi-building campus and/or regional portfolio
- Manage and optimize the financial performance of the account, including P&L, A/R, and work order management. Ensure the cost-effective delivery of services while meeting or exceeding client expectations.
- Serve as a strategic partner to clients and stakeholders; lead business reviews, deliver on KPIs, and ensure high levels of satisfaction and retention.
- Lead project management activities and oversee vendor relationships to ensure compliant, timely, and high-quality service delivery.
- Implement initiatives that elevate the workplace environment, engagement, and productivity in alignment with client goals
- Identify and implement process improvements, innovation, and best practices to optimize service delivery and operational performance.
Benefits
- Comprehensive benefits package
- May be eligible to participate in a Company incentive or bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Director
