Director of Operations

Yoshinoya Companies•Torrance, CA

14d

About The Position

The Director of Operations is a strategic leader responsible for leading District Managers and General Managers across a region, delivering the annual budget, and achieving EBITDA targets. The role focuses on growing the team, strengthening operational processes and standards, and maintaining operational excellence through coaching, leadership, and high field visibility. More than 80% of the role’s time is spent in the field, with planned visits across dayparts and days of the week to coach teams and develop leaders. The Director drives team engagement and retention, customer service, sales growth, and profitability. They identify operational gaps, determine root causes, create action plans, and hold District Managers accountable for execution and progress. The role also develops talent and succession plans, reviews financial and operational performance, presents results to the VP of Operations and leadership teams, and ensures restaurants meet operating plans and comply with applicable regulations and company standards. The position oversees execution of labor and scheduling guidelines, safety and sanitation practices, food quality processes, and maintenance of restaurant facilities and equipment in coordination with the Facilities Department and approved vendors. It includes frequent exposure to the executive leadership team and is described as a key strategic role in the organization.

Responsibilities

Lead District Managers and General Managers across the assigned region.
Deliver the annual budget and achieve EBITDA targets.
Develop and grow the team while elevating operational processes and standards.
Spend more than 80% of the time in the field, coaching and developing teams through strategically planned visits across dayparts and days of the week.
Build team culture, engagement, and retention across districts and restaurants.
Drive customer service and guest experience above standards; analyze customer-service trends and reinforce effective processes and execution.
Identify and diagnose operational gaps, determine root causes, develop formal action plans, and partner with teams and functional partners to resolve issues.
Hold District Managers accountable for action-plan execution, progress tracking, and timely operational improvements that support sales growth and profitability.
Enforce hiring, training, retention, development, succession-planning, performance-appraisal, and monthly-feedback systems for District Manager and General Manager roles.
Maintain appropriate cleanliness, sanitation, safety, and staffing standards.
Review key financial variables daily and analyze financial and operational data to develop business insights.
Prepare executive presentations and present key trends and results to the VP of Operations.
Present weekly financial and operational updates during District Manager and General Manager meetings.
Ensure restaurants meet the operating plan through P&L reviews and quarterly business reviews.
Ensure labor standards and scheduling guidelines are followed, investing in labor to grow the business while reducing or eliminating inefficiencies.
Ensure regional restaurants comply with local, state, and federal regulations and OSHA guidelines.
Prioritize safety, including food preparation, employee hygiene, temperature checks, and employee work behaviors.
Maintain food quality in accordance with company standards, including ordering, storage, rotation, preparation, presentation, and holding times.
Ensure store facilities and equipment are properly maintained by training store management and coordinating with the Facilities Department and approved vendors.