Director of Operations

Network Right•San Francisco, CA

9d•Onsite

About The Position

Network Right is seeking a Director of Operations to serve as the operational backbone of a fast-growing, next-generation MSP. This role involves owning the systems, processes, and people functions critical for scaling the company. Responsibilities include building and codifying Standard Operating Procedures (SOPs), managing a best-in-class recruiting function, ensuring service delivery keeps pace with sales growth, and driving client value to minimize churn. The ideal candidate thrives in ambiguity and excels at transforming chaos into clarity.

Requirements

Operated inside a services business before, with an MSP, consulting, or professional services background preferred
High sense of agency; spots, owns, and fixes issues without being told
Operates with a maniacal sense of urgency
Is a builder, not just a maintainer; gets energy from creating structure
Knows how to run a recruiting function (define talent brand, build pipelines, understand great hiring)
Comfortable with ambiguity and does not wait for a playbook
Detail-oriented regarding process but strategic enough to know which processes matter

Responsibilities

Build, document, and own the SOPs that define how we deliver, scale, and operate as a company
Own the full internal and service operations of the company, from service delivery workflows to billing, contracts, and time tracking
Collaborate with our Client Relations Manager to ensure our operational processes are actively supporting client satisfaction and long-term retention
Lead and develop our recruiting function, setting the talent strategy to shift us from reactive inbound hiring to proactive talent acquisition
Partner with our Service Manager to identify and eliminate friction in day-to-day service operations so our consultants can focus on clients
Build and maintain dashboards and reporting that give leadership clear visibility into financial and operational health
Work closely with the CEO and leadership team on headcount planning as we scale past $10M