Director of Operations

Summitry•Foster City, CA

13d•$160 - $200•Hybrid

About The Position

Summitry is a Bay Area-based wealth management firm with over $3B in assets under management, 40+ employees, and more than 1,000 clients. We provide personalized financial planning and investment strategies rooted in deep local insight. As a flagship firm of Aspen Standard Wealth, Summitry is part of a broader mission to elevate independent investment advisory firms across the country. Join an innovative and collaborative team dedicated to becoming the most admirable investment advisory firm, helping families thrive amid the unique opportunities and challenges of life in the Bay Area. Summitry is seeking a high-integrity, execution-oriented leader to serve in the role of Director of Operations. This individual will drive firm-wide operational excellence. The ideal candidate pairs strategic thinking with hands-on leadership and brings a proven track record of managing cross-functional teams and streamlining operations in the wealth and/or asset management space. Success in this role requires strong technical fluency across portfolio accounting, trading, billing, CRM, and reporting systems; a data-driven mindset with the ability to build and maintain reliable reporting frameworks; and a bias toward rapid problem-solving in a dynamic, high-growth environment. This role is central to scaling our firm, strengthening our operational foundation, and modernizing how we serve clients.

Requirements

5+ years of experience in operations at wealth management firm.
2+ years of experience leading high-performing teams, with demonstrated success in coaching, development, and performance management.
Bachelor’s degree required
Clear, transparent communicator who ensures alignment across teams.
Skilled in change management and scaling teams in growing environments.
Leads cross-functional teams with accountability, collaboration, and continuous improvement as core principles.
Fosters a culture of open communication, process innovation, and high ethical standards.
Navigates organizational change and system implementations with steadiness and adaptability.
Provides direction and coaching, developing high-performing teams through structured feedback.
Strong operator with a track record of optimizing workflows, systems, and processes.
Sets clear priorities, delegates effectively, and maintains visibility into critical workflows.
Analytical, systems-oriented thinker able to diagnose gaps and implement scalable solutions.
Technologically fluent, especially with CRM and reporting tools (Salesforce, Tamarac, Advyzon).
Experience with Schwab custodian operations (Schwab Advisor Network familiarity is a plus).

Responsibilities

Lead, coach, and manage the Client Service Specialist (CSS) and Trading teams.
Lead all core operational engines: billing, performance reporting, custodial data feeds, account reconciliation, flow reporting, dashboards, and quarter-end reporting cycles, ensuring accuracy, timeliness, and data integrity.
Own the firm’s data infrastructure across Salesforce, Tamarac, Schwab, and internal systems; ensure data flows, mapping, and field logic support automation and reporting.
Oversee the design, maintenance, and continuous improvement of operational workflows and systems, prioritizing automation and reduction of manual touches.
Build scalable processes for client billing, including complex householding rules, fee schedule governance, fee supervision, and exception management.
Drive operational readiness for firm-wide initiatives, system migrations, data conversions, and product rollouts.
Serve as the key relationship manager with Schwab (Fidelity is a plus), resolving operational issues and maintaining strong partnerships.
Oversee and enhance daily operational workflows, systems, and processes to support advisors and client service teams, to drive efficiency, scale, and best-in-class client experience.
Act as the primary escalation point for Financial Advisors, Business Development, and internal stakeholders.
Lead the firm’s transition from Tamarac to Advyzon for portfolio accounting, trading, and rebalancing, including system design, data migration, workflow reconstruction, integration sequencing, and post-conversion quality assurance.
Partner with the COO to execute initiatives related to workflow design and service delivery.
Partner with the Salesforce Administrator to ensure data integrity, optimize workflow efficiency, and manage the firm’s reporting outputs—including flows, dashboards, weekly performance reports, and monthly board materials—ensuring precision, consistency, and readiness for COO review and private equity board meetings.
Analyze data trends to proactively identify risks, inefficiencies, and opportunities for improvements.
Deliver timely and accurate reporting for internal leadership and external stakeholders, including private equity partners.
Enforce firmwide standards for: Document naming conventions and storage. Salesforce case/task handling and documentation Data hygiene and systems maintenance
Optimize internal processes related to forms, client document workflows, and routine tasks.