Director of Operations

Kaufman Rossin•Miami, FL

11d

About The Position

Kaufman Rossin is seeking a Director of Operations to lead firm-wide initiatives, strengthen operational practices, and turn strategy into execution. The role reports to the Chief Operating Officer and partners closely with the Chief Information Officer and firm leadership. It leads project managers and business analysts while driving technology implementations, process improvements, and organizational change. This is a hands-on leadership role focused on understanding business operations, attending to implementation details, and improving the experience of clients and colleagues. The Director oversees initiatives from planning through rollout, leads the operational side of technology implementations, and guides change management through communication, training, and adoption planning. The role also develops policies and performance measures, supports compliance and risk management, oversees team staffing and development, manages operational budgets and forecasts, and partners with leadership on strategic and growth initiatives.

Requirements

7+ years of related operations, project, or program management experience.
10+ years of supervisory leadership experience, ideally managing project managers, business analysts, or similar teams.
Demonstrated success leading technology implementations and organizational change, with a strong understanding of the process from requirements through adoption.
A hands-on leadership style, strong emotional intelligence, and the ability to manage multiple initiatives in a fast-paced environment.
Strong analytical, organizational, negotiation, and problem-solving skills, supported by sound judgment.
Excellent communication and interpersonal skills, with the ability to work effectively with partners, executives, and staff.
Proficiency with project management and operational reporting tools.
Availability for occasional travel to support leadership alignment, training, and firm-wide initiatives.

Nice To Haves

Experience in professional services, particularly accounting, finance, risk management, or consulting.
Bachelor’s degree.
PMP, Prosci, Lean Six Sigma, or similar certifications.
Experience with Microsoft Office, Salesforce, Domo, Power BI, or generative AI tools.

Responsibilities

Lead and develop project managers and business analysts, set priorities, remove roadblocks, and ensure consistent, high-quality delivery.
Oversee multiple firm-wide initiatives, balancing scope, timelines, resources, and business impact while participating in requirements, planning, testing, and rollout.
Lead the operational side of technology implementations, from selection and requirements through deployment, adoption, and ongoing optimization, in partnership with the CIO and IT team.
Drive change management through communication, training, and adoption planning.
Develop and maintain policies, procedures, and best practices, and implement process improvements across departments.
Establish business plans, key performance indicators, and performance targets; monitor results through reporting, audits, and scorecards.
Ensure compliance with professional standards, regulatory requirements, and internal quality programs while identifying and addressing operational risks.
Oversee team hiring, staffing, training, performance discussions, and career development, fostering collaboration, accountability, and continuous improvement.
Manage budgets, forecasts, and the financial performance of operational initiatives, identifying opportunities to improve efficiency and profitability.
Partner with the COO and firm leadership on strategic and growth initiatives that enhance the client and colleague experience.