Director of Operations

ABM • Tempe, AZ

2d

About The Position

ABM Industries is seeking a Director of Operations to support our Business & Industry Group. Reporting directly to the Vice President of Operations, the Director will lead day-to-day operational execution across a defined region or portfolio, ensuring alignment with strategic priorities while driving performance, efficiency, and growth. The ideal candidate is a strong operational leader with a facilities management background or deep industry knowledge, and experience managing services across a diverse client base.

Requirements

• Strong understanding of financial and operational metrics
• Ability to manage multiple priorities and meet deadlines
• Excellent communication and interpersonal skills
• Proven leadership and team development capabilities
• Knowledge of industry best practices and service delivery models
• Strong analytical and problem-solving skills
• High attention to detail and organizational skills
• Proficiency in Microsoft Office Suite
• Bachelor’s Degree or equivalent experience in operations or related field
• 7–10 years plus of relevant experience, including leadership roles
• 3–5 years of operational leadership experience

Nice To Haves

• Facilities management background
• Deep industry knowledge
• Experience managing services across a diverse client base
• Experience supporting P&L or budget accountability preferred

Responsibilities

• Executes the strategic direction set by the Vice President of Operations across assigned operations
• Partners with senior and regional leadership to meet company goals and operational targets
• Supports cross-functional collaboration to deliver on organizational priorities
• Responsible for operational performance, client satisfaction, and profitability within assigned region or accounts
• Oversees daily operations to ensure quality, consistency, and adherence to company standards
• Drives adoption of company service offerings and go-to-market initiatives
• Builds and maintains strong client and partner relationships
• Leads and develops Regional Directors, Branch Managers, and/or District Managers
• Supports customer retention and growth through service excellence and continuous improvement
• Resolves complex operational issues with guidance from senior leadership as needed
• Identifies and implements process improvements, technologies, and efficiencies
• Ensures compliance with operational policies, procedures, and standards
• Reviews operational reports, staffing plans, and cost controls
• Partners with sales teams to support growth initiatives and client expansion
• Collaborates with HR and Legal on labor relations and workforce strategies
• Manages and adheres to assigned budgets and financial targets
• Provides performance reporting and insights to the Vice President of Operations
• Stays current on industry trends and operational best practices
• Identifies training needs and supports development programs
• Performs other duties as assigned

Benefits

• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Director