Director of Operations
About The Position
As the Director of Operations for Amazing Brands, you are the driving force behind the seamless and exceptional guest experience across our multi-unit restaurant locations. Based in Las Vegas, you will lead a team of General Managers and operational staff, ensuring the highest standards of quality and service. With a focus on team development, performance management, and collaboration with cross-functional teams, your role is pivotal in shaping and executing operational strategies. Join us on this exciting journey where your operational finesse will contribute to the ongoing success and expansion of Amazing Brands.
Requirements
- Minimum of 3-5 years of proven experience in a Director of Operations role within a multi-unit restaurant brand.
- Strong knowledge of operations, including service, back-of-house, and front-of-house management.
- Exceptional leadership and communication skills, with the ability to motivate and inspire teams.
- Flexibility and willingness to travel as needed to support and oversee multiple locations.
- Proven ability to drive operational efficiency, improve processes, and achieve performance targets.
Responsibilities
- Supervise overall operations of multiple locations, ensuring adherence to brand standards, policy and procedures, and service excellence set by executive team.
- Implement and optimize operational processes to enhance efficiency and profitability.
- Supervise General Managers (GMs) and other operational staff, fostering a culture of accountability, teamwork, and continuous improvement.
- Provide coaching and guidance to GMs ensure professional growth and success within the organization.
- Establish key performance indicators (KPIs) and operational and financial metrics to evaluate and improve the performance of each shop.
- Analyze trends and metrics to identify areas for improvement and implement corrective actions.
- Monitor and uphold quality standards in service, food, and cleanliness across multiple doughnut shop locations.
- Conduct regular audits (cash audits, etc.) to ensure compliance with brand standards and operational policies.
- Work closely with cross-functional teams on brand unity including marketing, finance, and human resources, to align operational strategies with overall business objectives.
- Collaborate with the CFO/VP of Finance on budgeting and financial performance.
- Support the development and opening of new locations, ensuring a smooth transition from pre-opening to day-to-day operations.
- Contribute operational insights for strategic expansion plans.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
