Director of Operations

Acacia Network•New York, NY

7d•$60,000 - $70,000•Onsite

About The Position

The Director of Operations provides direct supervision to Senior Shift Supervisors and Shift Supervisors and assists the Program Director in overseeing the Operations Department, contracted building maintenance, and contracted security. The role monitors tasks and goals related to record keeping and statistics, site coverage, investigations, building maintenance, and client care and crisis intervention. The Director also provides emergency first aid and CPR assistance when needed and performs related duties as assigned. The position is responsible for supervising and coaching staff, supporting high-quality service delivery, maintaining compliance with applicable regulations and funding requirements, and ensuring that clients have access to essential services. It also oversees operational reporting, documentation, inspections, vendor services, investigations, schedules, vehicles, and staff performance. The role requires shift work, and all work is completed at the site.

Requirements

High school diploma or equivalent.
F-80 Certificate.
Food Handlers Certificate.
CPR and First Aid.
Overdose Prevention Rescue Training.
Mental Health training.
CARES training (Getting Started and Bed Management).
Basic computer skills, including MS Office.
Knowledge of internet and email services.

Responsibilities

Supervise and coach Senior Shift Supervisors and Shift Supervisors, including conducting and documenting supervision and supporting staff performance.
Assist the Program Director with oversight of the Operations Department, contracted building maintenance, and contracted security, monitoring tasks and goals.
Support high-quality service delivery through departmental meetings, staff supervision, and regular training sessions.
Lead subordinates in crisis presentation and intervention techniques and provide emergency first aid or CPR assistance when needed.
Ensure clients maintain access to services and supplies, including meals, laundry, and toiletries.
Maintain knowledge of and ensure compliance with Part 491 Regulations, the Callaghan Decree, and funding-source requirements.
Maintain working knowledge of program and affiliate technology systems and staff strengths and challenges; develop plans to address staff challenges.
Maintain collaborative relationships with providers affiliated with ANH and communicate with departments, vendors, IVC, DHS Administration, ANH Administration, and community partners.
Complete, review, and ensure timely submission of internal and external reports; ensure work outputs are substantive.
Review and track work orders, incident reports, vendor and contractor visits and services, and operational complaints and grievances.
Review and update monthly building schedules, including securing appropriate operations, maintenance, security, and DHSPD certifications.
Conduct monthly building inspections, audit fire-safety records, and complete monthly inventories of client supplies.
Produce minutes for departmental meetings and provide direct reports with corrective action plans and progressive discipline when required.
Audit operational tasks and ensure timely completion of Operations investigations.
Maintain the van schedule, conduct vehicle inspections, and ensure vehicle maintenance.
Ensure customer service, confidentiality of client and staff information, and compliance with ANH conduct and workplace policies; model appropriate behavior.
Adhere to the work schedule and ensure relevant Operations, Security, and Maintenance staff adhere to their schedules; manage departmental hours and time-off requests.
Prioritize work using time-management skills, avoid unscheduled absences, perform duties to a high standard, provide interdepartmental support, and adhere to the dress code.
Ensure new staff receive orientation on their first working shift.
Ensure building and common-area inspections, program-mechanic inspections, work-order submissions, fire-safety-log audits, and staff-fitness-certificate audits meet stated targets.
Ensure assigned building repairs and violations are resolved within 30 days and accidents are addressed, documented, and reported to the Program Director daily.
Ensure client grievances are addressed within seven days, nightly census is reported accurately, and direct reports receive monthly documented supervision.
Ensure reports and staff performance meet satisfactory standards, performance appraisals are completed on time, regulatory inspections receive positive ratings, and program vehicles receive monthly on-site inspections.
Ensure monthly inspections of building residents as specified in the posting.