Director of Operations

Impact Public Schools • Bentonville, AR

4d • $97,381 - $116,380 • Hybrid

About The Position

The Director of Operations collaborates with the CFO/COO to ensure Impact Public Schools has excellent operational systems across the home office and school sites and to support the organization’s growth. The role leads, coaches, and supports the Director of School Operations at every Impact school site. It is a full-time, benefits-eligible, exempt hybrid position based at school sites across the Seattle-Tacoma area. The position is active and involves local travel between school sites.

The Director of Operations leads and develops school operations teams, partners with principals and school leadership to align operational systems with academic programs, and promotes cohesion and professional development among Directors of School Operations. The role oversees task tracking and accountability systems, school operational excellence walkthroughs, compliance, enrollment coordination, and a library of standard operating procedures and support resources.

The Director also manages high-impact network-wide operational projects from planning through implementation, coordinating with home office teams and school leaders, leading change management and communication, and identifying workflow bottlenecks and scalable solutions. The job requires a bachelor’s degree, relevant general management or school operations experience, experience coaching and developing others, and demonstrated ability to build and manage systems and processes. A food handler certification is required or must be obtainable.

Requirements

• Bachelor’s degree.
• Minimum 2–4 years of general management and/or school operations experience.
• Minimum 2 years of school or school-related operations experience.
• Minimum 2 years of experience coaching and developing others, with strong results.
• Proven experience developing, implementing, and managing systems and processes.
• Strong project management skills and ability to manage multiple priorities and deadlines effectively.
• Must have or be eligible to obtain a food handler certification.
• Must pass a fingerprint and background check.
• Must complete SafeSchools trainings.
• Ability to communicate and manage diverse projects, create and maintain efficient systems, and solve problems.
• Comfort reading government texts, policies, and regulations.
• Comfort with Google Sheets and Excel, strong quantitative skills, and ability to learn technology systems quickly.
• Ability to work autonomously, collaboratively, and under the direction of senior staff as needed.
• Ability to work effectively in a fast-paced, dynamic, and sometimes unpredictable school environment.
• Ability to travel locally between school sites in the Seattle-Tacoma region.

Nice To Haves

• Master’s degree in Business, Public Administration, Education, or a related field.
• Previous start-up experience and/or experience in a high-performing school.
• Ability to speak Amharic, Spanish, Somali, or Tigrinya.
• Personal and professional experience in and around the Puget Sound area.
• Experience working in a middle or high school setting.
• Experience managing budgets and procurement.
• Familiarity with student information systems and other school-based technology.
• Experience implementing personalization and social emotional learning into instruction.

Responsibilities

• Manage and coach Directors of School Operations so they develop and support their teams and achieve strong results, including hiring and onboarding new Directors of School Operations.
• Partner with principals and school leadership teams to ensure site operational systems support each school’s academic program.
• Build cohesion among Directors of School Operations so they can provide partnership and support to one another.
• Plan, lead, and facilitate professional development for Directors of School Operations.
• Oversee planning, execution, and use of task-tracking and accountability systems to support consistent implementation and continuous improvement.
• Partner with the Director of Outreach and Enrollment on enrollment training and management, coordinating responsibilities and aligning approaches where scopes overlap.
• Lead school excellence walkthroughs to assess performance on key operational metrics.
• Build and maintain a library of standard operating procedures, how-to resources, and tools for Directors of School Operations.
• Ensure schools meet operational and compliance requirements, follow up proactively, and problem-solve challenges.
• Lead operational project management for high-impact, network-wide initiatives from conception through implementation.
• Work with home office teams, school leaders, and cross-functional groups to define project scopes, set milestones, allocate resources, and deliver timely, high-quality results.
• Lead change management and operational communication across school sites to support smooth rollout and adoption of network-wide initiatives.
• Evaluate organizational workflows, identify operational bottlenecks, and design scalable solutions.

Benefits

• Competitive pay.
• Generous paid time off, including paid holidays, vacation, and personal time.
• Medical, dental, vision, and life insurance benefits.
• Retirement account with employer contributions.
• Eligible employees can access an earned wage access program through myFlexPay.
• Free mental health support and additional resources through an employee assistance program.
• Flexible work-from-home schedule options on non-site support days.
• Growth pathways for increased levels of leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Director