Director of Operations

Veterans Community Project•Kansas City, MO

About The Position

The Director of Operations will oversee and lead day-to-day operations, ensuring operational needs of all departments are met to facilitate delivery of high-quality services to Veterans and meaningfully engage VCP’s stakeholders. A key focus of the department is on managing and coordinating services requests to ensure our campus is safe and meets the daily needs of the Village and all programs for Veterans. This role involves leading the Operations team to consistently improve best practices and processes, collaborating closely with the Executive Director and other members of the Leadership Team to achieve VCP’s strategic goals. The Director of Operations will determine necessary resources, including finances, personnel, and vendors/service providers, and act as the primary point of contact for supply orders to ensure smooth daily operations. They will manage projects, interact with vendors, and work with the Executive Director to ensure timely project completion. Policy/procedure implementation and adherence along with a high degree of communication are crucial to success in this role. Additionally, the Director of Operations will work with Development to implement and execute the volunteer program and support VCP-sponsored events. They will also develop and maintain relationships with potential donors and volunteers, lead volunteer groups as needed, advocate for the VCP mission, and assist with budget management.

Requirements

Ability to effectively manage people and projects.
High school diploma or equivalent.
Ability to lift up to 50 pounds.
Capable of operating or learning to operate necessary equipment.
Skill in managing multiple changing deadlines and priorities.
Ability to follow instructions and direct others as needed.
Proficient in Microsoft products and project management software.
Must possess a valid driver's license, maintain an insurable driving record, and be able to operate an agency vehicle as required by the position.

Responsibilities

Organize and lead overall day-to-day operations.
Manage and lead all Outreach and Residential Service requests.
Lead the Operations team to enhance best practices and process improvements.
Collaborate with the Operations team to ensure ongoing staff improvement and training.
Work with the Executive Director to meet VCP’s strategic goals.
Determine required resources, including finances, personnel, and service providers, to achieve VCP’s objectives.
Act as the main point of contact for all supply orders, ensuring efficient daily operations.
Lead projects, meet vendors, and collaborate with the Executive Director to ensure timely completion.
Work with other department Directors to implement and execute policies and procedures for efficient operations.
Coordinate closely with the Director of Veteran Support Services to align Operations team efforts with program needs and effectively support departmental initiatives.
Collaborate with Development in implementing and executing the volunteer program.
Partner with Marketing and Development in planning and executing VCP-sponsored events.
Develop and maintain strong relationships with potential donors and volunteers.
Lead groups of volunteers as needed.
Communicate the VCP story and Mission Statement effectively.
Work with the Executive Director to manage budget line items, oversee expenditures, and process invoices.