Director of Operations

Great Expressions Dental Centers•Middletown, NY

About The Position

The Director of Operations (DO) is responsible for providing operational leadership, direction, and administration to assigned dental practices in the region, ensuring operational and financial effectiveness through its Practice Administrators (PAs). At GEDC, the DO's role is to support providers, making it easy and rewarding for doctors every day. The ultimate goal of the DO is to improve the financial health of the dental practices by focusing on the Five GEDC Drivers and by recruiting and developing top talent. As an expert in all GEDC systems, the DO will identify practice issues by monitoring key reports and then coach and train office staff to correct them. To succeed, the DO must leverage their PAs by ensuring they become more effective. Additionally, the DO will be responsible for the condition and presentation of the dental offices, ensuring they are always "CEO Visit" ready and in compliance with all health and safety laws.

Requirements

Bachelors degree in Healthcare Management or other Business related degree
5 -7 years experience within operations management
3-5 years supervisory experience leading teams
Proven track record of developing highly productive working relationships through mentoring and training
Strong computer skills including: Microsoft Office and other business analytics systems
Superior customer service skills and successful record of customer relations management
Excellent written and interpersonal communication skills
Ability to work independently and professionally in a fast past environment
Experience with managing budgets and delivering information from P&L statements and delivering strong results and growth
Track record of successfully resolving a variety of levels of conflict across the organization and fixing troubled situations
Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust
Successful record of managing multiple projects with correct prioritization and time management skills

Nice To Haves

Active participation in professional organizations a plus

Responsibilities

Establish a weekly visit schedule to offices to review operational strengths and coach on operational weaknesses with the PA and front desk team. On average, the DO will visit each office twice a month.
Consistently review providers’ schedules and the operational trip wires to identify weaknesses and opportunities for improvement within each individual office and compliance to GEDC protocols.
Attend PM/AM meetings during visits providing feedback relative to the GEDC standard on these meetings.
Ensure the PA is communicating with the PSC via appropriate channels any operational issues (i.e. IT/facility tickets, payroll problems) and work directly with the PSC to bridge any gaps.
Act as a liaison for the providers to the Clinical Directors and Regional Directors relaying any clinical, operational or other issue the providers may have.
Train PAs on Great Expressions’ customer service principles to help ensure patient flow.
Perform facility reviews to ensure each office is compliant with all OSHA and healthcare laws and follows the GEDC office standard for appearance.
Understand how to read, explain and manage the P&L statements for an office providing specific coaching to the PA to manage variable expenses.
Ensure the PA is compliant with financial policies including invoice approval and submission, daily deposit of cash, daily processing of credit card batches and monthly submission of deposit back-up to the PSC.
Hold a monthly regional meeting with all PAs to 1.) deliver updates and general information on Great Expressions’ initiatives, 2.) deliver training on operational processes and procedures and 3.) review of office best practices.
Assist the PA in providing structure to his/her team’s day to ensure key priorities are addressed, and the team is disciplined in focusing on the Five GEDC Drivers.
Delegate responsibility to the PAs for hiring staff and work with them to see that the teams are continuously becoming more effective.
Consistently provide performance feedback and coaching feedback, as necessary, to his/her PAs in a timely, documented manner.
Ensure his/her PAs are selecting and retaining the best talent within the office who work at a high level with great care and respect for our providers, our doctors, our fellow employees and our policies.
Attend monthly DO meetings as requested by the VP of Regional Operations.
Thoroughly inspect the office with the PA during each visit to ensure it is “CEO Visit” ready. Specific follow up items will be given and then re-addressed by the DO.
Hold PA accountable for 100% spore testing and other OSHA matters.
Ensure PAs have all staff members complete legally required or internally mandated training for OSHA, HIPAA, emergencies and other areas.
Other tasks as requested by VP of Regional Operations.