Director Of Operations

HRI Hospitality•New Orleans, LA

7d•Onsite

About The Position

The Director of Operations is responsible for overseeing all operational departments of the hotel, including Front Desk, Housekeeping, Breakfast, and Security. This position plays a critical leadership role in ensuring exceptional guest experiences, operational efficiency, team engagement, and compliance with all IHG brand standards. The Director of Operations primarily works mid-shift and evening shifts to provide leadership coverage during peak operational periods, ensuring smooth coordination among departments and rapid resolution of guest and operational issues. The position serves as the acting hotel leader in the absence of the General Manager and is responsible for maintaining service excellence, driving team performance, and supporting the hotel's financial and operational objectives.

Requirements

Leadership experience in hotel operations.
Experience in Front Desk, Housekeeping, Breakfast, and Security operations.
Ability to ensure exceptional guest experiences.
Ability to ensure operational efficiency.
Ability to ensure team engagement.
Knowledge of IHG brand standards.
Ability to work mid-shift and evening shifts.
Ability to provide leadership coverage during peak operational periods.
Ability to ensure smooth coordination among departments.
Ability to resolve guest and operational issues rapidly.
Ability to act as hotel leader in the absence of the General Manager.
Ability to maintain service excellence.
Ability to drive team performance.
Ability to support financial and operational objectives.

Responsibilities

Overseeing all operational departments of the hotel, including Front Desk, Housekeeping, Breakfast, and Security.
Ensuring exceptional guest experiences.
Ensuring operational efficiency.
Ensuring team engagement.
Ensuring compliance with all IHG brand standards.
Providing leadership coverage during peak operational periods.
Ensuring smooth coordination among departments.
Ensuring rapid resolution of guest and operational issues.
Serving as the acting hotel leader in the absence of the General Manager.
Maintaining service excellence.
Driving team performance.
Supporting the hotel's financial and operational objectives.