Director of Operations - Allegiant Air

Worldwide Flight Services, Inc. • Dallas, TX

7d • Onsite

About The Position

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? This role serves as the leader and internal coach to the WFS station managers, working across the ground handling division and partnering with our major airline clients to identify opportunities to drive business, safety, and operational efficiency improvements. The Director ensures all stations properly execute WFS's processes and policies.

Requirements

• 5 years' experience as a senior operations leader with responsibility for more than 50 employees, including supervising administrative staff and frontline leadership within an airport, logistics supply chain, or related field.
• Large ramp and customer service operations experience, including wide-body and narrow-body aircraft experience, strongly desired.
• 5 years' senior management experience with regulatory procedures and responses, overseeing training and quality initiatives as well as compliance reporting.
• Strong budget and P&L experience.
• Knowledge of change management and influential factors.
• Familiarity with Six Sigma or similar process improvement fundamentals.
• Strong MS Office, Excel, PowerPoint, MS Word, and web-based application skills.
• Ability to read, write, fluently speak and understand the English language

Nice To Haves

• Master's degree (M.A.) preferred, not required.
• Bilingual in Spanish
• Firm understanding and usage of Anaplan or equivalent software, ability to read and understand P&Ls, create or edit station budgets.
• Allegiant experience and understanding Tableau, AIS, and Coruson SMS
• Must have a strong use of computer-based applications including MS Word, Excel, PowerPoint, as well as ability to learn and use web-based programs for day to day management functions.

Responsibilities

• Will act as Director of our Allegiant Air key account ensuring that WFS enhances operational integrity while excelling in safety, security, and all KPMs
• Responsible for the on-going operation and revenue generating activities of various lines of business.
• Ensure the development and implementation of training programs that support successful operational performance, the security of facilities, equipment, personnel, information, and inventory, as well as operational career development.
• Effectively lead, coach, and mentor multiple account/station/general managers and regional managers to success via development and monitoring of KPMs, safety, and security standards.
• Identify stations that are deviating from plan and assist GMs and regional managers in developing and executing action plans. Develop and maintain dashboards and KPIs to keep leadership informed of financial and operational performance.
• Enforce all WFS protocols and procedures to ensure that WFS continuously provides the highest level of safety, service, and operational abilities.
• Work with all other HDQ organizations to ensure the operations point of view is represented.
• Must be SME on our customer's above-wing and below-wing operations, including specialty positions and Ground Security Coordinator.
• Travel required as needed (approximately 60%).
• Support ad-hoc projects as needed. Support budgeting and reforecasting activities.

Benefits

• Access your pay when you need it through DailyPay app!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Multiple options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• 401k program offered!
• Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Full-time
• Career Level: Director