Director of Operations

Pyramid Global Hospitality • Oakland, CA

5d • $95,000 - $100,000

About The Position

The Director of Operations oversees the Front Desk, AC Lounge, and Residence Inn Breakfast teams at AC Hotel Oakland Downtown and Residence Inn Oakland Downtown. The role is responsible for exceptional guest experiences, operational excellence, financial performance, service standards, team development, guest satisfaction, and brand compliance. The Director also serves as a member of the hotel's leadership team and as Manager on Duty when needed.

Requirements

• At least 3 years of hotel leadership experience managing multiple departments.
• Front Office and Food & Beverage management experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to lead teams in a fast-paced, guest-focused environment.

Nice To Haves

• Marriott experience.

Responsibilities

• Lead daily operations of the Front Desk, AC Lounge, and Residence Inn Breakfast departments.
• Ensure Marriott brand standards and service expectations are consistently achieved.
• Drive guest satisfaction, service recovery, and operational efficiency.
• Manage departmental labor, expenses, and revenue performance.
• Hire, train, coach, and develop team members and supervisors.
• Monitor guest feedback and implement continuous improvement initiatives.
• Ensure compliance with safety, sanitation, alcohol service, and company policies.
• Serve as a key member of the hotel's leadership team and Manager on Duty as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed