Director of Operations
About The Position
The Peninsula Beverly Hills is seeking a Director of Operations who is responsible for bringing the hotel to life each day. This role involves creating an environment where people do their best work and guests feel genuinely cared for. As a member of the Executive Committee, this person will help shape the culture, rhythm, and performance of the hotel. They will work closely with every operational leader, asking good questions, solving problems, identifying opportunities, and helping teams think beyond today's challenges toward what's possible tomorrow. The ideal candidate is naturally curious, commercially minded, and deeply passionate about hospitality, understanding that exceptional hotels are built through thoughtful decisions, strong relationships, and a relentless commitment to getting the details right.
Requirements
- 8 years or more of progressive leadership experience managing operations in a luxury hotel environment, with demonstrated success leading multi-department teams.
- Exceptional leadership and communication skills, with the ability to coach and develop leaders, build collaborative partnerships, and foster a culture of accountability and service excellence.
- Strong business acumen, including experience with budgeting, financial analysis, operational planning, and driving performance through data-informed decision-making.
- Applicants must be legally authorized to work in the United States at the time of hire.
Responsibilities
- Lead the day-to-day operation of the hotel, partnering with department leaders to deliver exceptional experiences for our guests and meaningful results for the business.
- Help leaders solve problems, remove obstacles, and continuously improve how we work.
- Identify opportunities to grow revenue, improve efficiency, and enhance the guest experience through thoughtful operational decisions.
- Lead projects from concept through execution, ensuring ideas are delivered well—not just completed.
- Build strong relationships across every department, creating a culture of accountability, collaboration, and mutual respect.
- Coach and develop leaders, helping them grow both professionally and personally.
- Make decisions with sound commercial judgment while never losing sight of the guest.
- Challenge the status quo. Bring ideas. Test new ones. Learn quickly. Continue improving.
- Maintain the highest standards of quality, safety, and compliance while balancing the realities of a dynamic luxury operation.
- Provide strategic oversight of daily hotel operations across multiple departments, ensuring exceptional service delivery and operational consistency.
- Inspire and support department leaders by providing coaching, guidance, and accountability while promoting a culture of excellence and collaboration.
- Lead initiatives that improve financial performance through effective budgeting, forecasting, expense management, and operational efficiencies.
Benefits
- 100% company-paid medical, dental and vision coverage
- Paid time off
- Complimentary employee meals
- Complimentary parking (onsite)
- Complimentary bicycle parking (onsite)
- Complimentary uniform laundering
- Discounted and complimentary room nights at The Peninsula Hotels
- 50% restaurant discount
- Retirement plan with 4% company match
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
