Director of Operations

S2 Residential•Dallas, TX

10d•Onsite

About The Position

The Director of Operations is responsible for overseeing property operations and sales performance, ensuring a positive resident experience, managing financial aspects, maintaining administrative and compliance standards, leading teams, and ensuring the physical assets and maintenance are up to par. This role involves driving leasing, traffic, and resident retention through effective coaching and strategy execution, while also managing budgets, overseeing financial reporting, and ensuring compliance with all relevant regulations.

Requirements

Ability to climb up to four flights of stairs to access apartments.
Ability to walk several acres to tour community.
Some lifting; up to 25lbs.
Ability to sit or stand for long periods at a time

Nice To Haves

S2 Residential onboarding training program
Compliance training courses
Mentorship by peer who has graduated our mentor program

Responsibilities

Drive leasing, traffic, and resident retention through coaching, training, and performance monitoring.
Analyze sales, prospect, and market data to identify trends and improvement opportunities.
Partner with onsite teams to execute marketing, advertising, and resident retention strategies.
Ensure model units, amenities, curb appeal, and online presence meet brand standards.
Handle escalated resident concerns and ensure timely, professional resolution.
Support resident events, engagement programs, and service excellence initiatives.
Promote a customer-first culture focused on retention and satisfaction.
Partner with Operations and Asset Management to manage budgets, NOI performance, and expenses.
Review P&Ls, general ledger activity, and monthly financials with onsite teams.
Monitor spending, approve expenses within authority, and communicate variances.
Support capital planning, bid collection, and approvals.
Oversee accuracy of reporting, renewals, delinquency, deposits, invoicing, and lease documentation.
Ensure compliance with company procedures, fair housing, and operational standards.
Participate in audits, inspections, lender/investor tours, and due diligence activities.
Recruit, train, coach, motivate, and manage onsite teams.
Address performance issues, conduct corrective action, and support team development.
Foster company culture and core values across the portfolio.
Monitor service request performance, unit turns, and preventive maintenance.
Inspect properties regularly to ensure safety, cleanliness, and asset integrity.
Identify repair needs, manage bids, and coordinate with Operations and Asset Management.
Address safety issues and property risks promptly.