Director of Operations (Pest Control - Multi Branch)
Bug Master Exterminating Services•Austin, TX
•$130,000 - $150,000
About The Position
We’re seeking a Director of Operations to lead a growing, multi-branch pest control organization. This is a high-impact leadership role focused on driving performance, improving profitability, and building scalable systems to support continued growth. While we operate in pest control, we’re seeking a leader with strong experience in multi-location, route-based service organizations (e.g., home services) who understands how to optimize field operations, develop leaders, and drive consistency across branches.
Requirements
- Experience leading multi-location operations within pest control, home services, or other route-based service organizations
- Proven success managing leaders and distributed field teams
- Strong P&L ownership, including cost management and margin optimization
- Experience scaling operations, improving systems, and driving performance
- Bachelor’s degree or equivalent experience
- Ability to obtain Texas Certified Applicator License within 18 months (if not currently licensed)
Nice To Haves
- Pest control experience is a plus; strong home services or route-based experience highly valued
- Experience with operational frameworks (e.g., EOS or similar)
Responsibilities
- Lead and develop Branch Managers and operational leaders across multiple locations
- Establish clear performance expectations, accountability, and operational standards
- Drive consistency across branches while optimizing for market-level performance
- Partner with recruiting and training to build and retain a high-performing field team
- Own branch-level performance, including revenue, profitability, and operational efficiency
- Optimize key drivers such as labor efficiency, COGS, route density, and technician productivity
- Partner with sales leadership to support revenue growth and ensure operational alignment
- Improve service quality, customer satisfaction, and retention across all markets
- Build and implement scalable systems, processes, and operational frameworks
- Improve routing, capacity planning, and overall field efficiency
- Leverage data, metrics, and scorecards to drive accountability and performance
- Identify inefficiencies and implement solutions that improve consistency and results
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
11-50 employees
