Director of Operations

ICBD•Braintree, MA

6d•$70,000 - $80,000

About The Position

The Director of Operations is responsible for ensuring the daily activities of a clinic run smoothly by monitoring and correcting processes that allow the clinic and company to operate efficiently. The role provides day-to-day leadership in keeping with the company’s mission and core values, supports growth strategies, and leads a high-performance clinical team. The Director also helps maintain client care, staff training, documentation, regulatory compliance, financial oversight, safety, quality assurance, reporting, and continuity of client services.

Requirements

Knowledge of accounting and finance.
Knowledge of EMR/EHR systems and proper documentation.
Strong planning skills.
Leadership experience.

Nice To Haves

Bachelor’s degree or higher strongly preferred.
Five or more years of experience in the behavioral health industry preferred.

Responsibilities

Provide day-to-day leadership and management that reflects the company’s mission and core values.
Collaborate with leadership to develop, communicate, and implement effective growth strategies and processes.
Motivate and lead a high-performance clinical team.
Act as the lead client-care officer through direct contact with every client and stakeholder.
Ensure proper training for team members.
Verify adherence to timely documentation processes.
Work with leadership to ensure compliance with accrediting and licensing bodies.
Work alongside management to oversee company finances, including approval of department expenses and budgets.
Oversee the safety of employees and clients.
Conduct facility tours as needed.
Stay in communication with referral sources and families.
Collaborate with leadership on compliance and quality assurance projects.
Maintain weekly, monthly, and quarterly reports.
Work with the clinical team to facilitate crisis intervention.
Ensure adherence to medication policies and procedures.
Work to reduce and minimize missed client services.