Director of Operations

The Sobrato Organization•Mountain View, CA

7d•$164,000 - $205,000•Hybrid

About The Position

The Sobrato Organization (TSO) is a multigenerational family enterprise operating across real estate, capital, and philanthropy. Its People Operations function brings together human resources and talent development, information technology and AI, communications, and workplace experience to support operational excellence across the organization’s five Groups and family members. Reporting to the Chief People Officer (CPO), the Director of Operations is a strategic advisor, execution partner, and coordinator of enterprise operations. The role oversees contracting, vendor management, project management, enterprise systems and subscriptions, operational policies and processes, reporting, risk management, and the rhythm of business. It also leads family operational services by coordinating support for family members, internal expertise, and external providers, and by strengthening risk management for family-facing services, including a coordinated personal liability insurance program. The Director partners with stakeholders across all five Groups and handles complex situations and competing demands, balancing long-term initiatives with immediate needs. The role requires judgment, discretion, communication skills, and the ability to build relationships across the organization, including with family members and executive leadership. It combines enterprise operations with personalized family support.

Requirements

Bachelor’s degree or equivalent experience.
10+ years of progressive operations leadership experience in a family enterprise, family office, private or executive office, professional services firm, or similarly complex organization.
Demonstrated success managing contracting processes, vendor relationships, and cross-functional projects involving multiple stakeholders and competing priorities.
Proficiency with project management tools such as Asana.
Experience supporting high-net-worth or multigenerational families, executives, boards, or owners, with demonstrated discretion on sensitive and confidential matters.
Exceptional emotional intelligence, judgment, and discretion.
Strong project management, organizational, and communication skills.
Strategic, service-oriented mindset and ability to navigate ambiguity and evolve functions over time.
Applicants must be currently authorized to work in the United States; the organization cannot provide employment visa sponsorship now or in the future.

Nice To Haves

Advanced degree or relevant professional credentials in project management, contract management, or risk management.
Working knowledge of personal insurance and risk management concepts, or aptitude to build this knowledge quickly.

Responsibilities

Serve as People Operations’ operational lead and enterprise coordination partner, supporting consistent operations across Groups and alignment with TSO standards.
Partner with Groups to map and improve end-to-end processes, drawing on People Operations capabilities.
Partner with IT and the AI function to identify repetitive work, prioritize automation and AI pilots, lead rollout change management, and measure time saved.
Manage operational spend, subscriptions, and memberships; optimize utilization, consolidate services, and partner with Finance on budgets and cost performance.
Coordinate shared operational needs, service providers, and cross-entity initiatives with senior leaders.
Own enterprise operational policies, procedures, and playbooks, keeping them current, accessible, and consistently applied.
Develop and maintain a multi-year operational roadmap for process, system, and policy improvements.
Lead operational risk management, compliance, business continuity, and emergency preparedness in alignment with TSO policies and regulatory requirements.
Train teams on new operational processes, tools, and ways of working to sustain improvements.
Own contracting from intake through execution and renewal, coordinating legal review and maintaining templates, records, and obligation tracking; establish vendor standards for selection, onboarding, service delivery, and performance.
Own TSO’s rhythm of business in support of the CPO and in coordination with Finance and enterprise workstream leads, including process mapping, leadership meeting cadences, decision tracking, and follow-through on action items using Asana.
Coordinate annual planning cycles and other enterprise meeting rhythms with the Senior Leadership Team (SLT).
Define and track enterprise operational KPIs and regularly report operational performance and risk to the CPO and leadership.
Lead cross-functional projects and strategic initiatives from scoping through delivery, establishing owners, timelines, budgets, and accountability.
Develop project management tools, templates, and cadences to keep enterprise priorities visible, coordinated, and on track.
Track major organizational operational projects for enterprise-wide visibility, monitor status, surface conflicts and dependencies, and flag risks.
Serve as the point of contact for family members’ operational service needs, owning requests from intake through completion.
Coordinate family operational services through internal teams, including benefits and employment services, IT support, security, personal assistance support, and legal coordination; source, vet, and manage external providers when needed, including personal support staffing such as drivers.
Manage family security, coordinating physical, residential, and travel security measures, and partner with IT on cybersecurity as needed.
Design and administer the coordinated personal liability insurance program for family members and strengthen risk management across family-facing services.
Coordinate and calendar key family meetings and provide logistical support for family events and retreats, partnering with family engagement and governance leads.
Perform other responsibilities as assigned.

Benefits

Medical, dental, and vision benefits for employees and dependents, effective on the date of hire.
Short- and long-term disability and life insurance.
Fertility program benefits.
Comprehensive mental health benefits for employees and dependents.
Retirement savings account with matching contributions of up to 10%.
Twenty PTO days in the first year of service, in addition to paid year-end closure days between Christmas and New Year’s Day.
Eleven paid holidays.
Transit commuter benefits.
Tuition assistance and professional development initiatives.
Technology allowance.
Employee matching gifts program.
Generous parental leave.
Flexible and inclusive work environment.
Business casual dress code and professional yet comfortable work environment.
Catered lunches, healthy snacks, and beverages.
Acknowledgement for exceptional work and important moments in employees’ lives.