Director of Operations

Acelero Learning • Milwaukee, WI

1d • Onsite

About The Position

The Director of Operations is responsible for the execution of operations, technology strategies, reporting, and related partnerships for YoungStar. Shine Early Learning is responsible for developing and maintaining a system for quality rating and improvement for early care and education and school-age care providers who participate in the YoungStar program through service areas including, but not limited to, the following: application processing; observations and ratings; consultation, quality coaching, and training; information dissemination; and quality assurance and improvement. This role will support leadership, coaches, raters, and specialists in the use of the technology, systems, and data in Wisconsin that can support their efforts. A key responsibility of the position is the local coordination of identified subcontractors and vendors related to the operations of the program.

Requirements

• Bachelor’s Degree or Two Credentials in Early Childhood Education, Information Technology, Family and Child Development, Human Services or related field, project management certification preferred.
• 5 years experience in early childhood, family and community engagement field, including experience in leadership, data and system development, operations, program management, and providing technical assistance.
• Prior experience with data collection, analytics, evaluation, and reporting required.
• Prior experience with technology systems for data warehousing, data visualization, and customer relationship management required.
• Physical exam and background checks are required for this position.
• Travel required locally or long-distance up to 10% of the time for work-related meetings and functions.
• Must have a valid driver’s license and/or reliable transportation.
• Ability to interact effectively with people from diverse backgrounds.
• Ability to communicate effectively, verbally and in writing.
• Demonstrated computer literacy skills, especially using Google Suite apps; spreadsheets, basic data management systems and internet navigation.
• Must be honest, dependable and able to meet deadlines.
• Self-motivated and able to work independently.
• Ability to sit most of the time with some bending and reaching.
• Ability to stand, walk, and bend periodically.
• Ability to engage in repetitive movement of wrists, hands, and fingers – typing and/or writing.
• Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading).
• Ability to receive and respond to oral communication.
• Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• project management certification preferred

Responsibilities

• Serves as a member of the Wisconsin management team, which includes supporting the meeting of all project goals.
• Leads and directs cross-functional team collaborations and develops strategy in support of the overall project plan, data collection, reporting, and strategic direction of the projects.
• Develops and manages operational procedures, implements strategic initiatives, and completes tasks that impact the project.
• Ensures compliance with Company, State and Federals standards, and licensing requirements.
• Supports business development by contributing to start-up activities and on-going project support.
• Oversees and manages assigned subcontractors to assure stated work is completed properly.
• Manages the purchasing of supplies and issues to personnel, while maintaining an inventory of equipment, laptops, cell phones, etc.
• Provides strategic and operational recommendations to achieve project goals, efficient operations and service delivery, and new business opportunities.
• Participates in assigned meetings, events and training as required.
• Supervises assigned department personnel. Includes the following responsibilities, but are not limited to: hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
• Educates direct reports on all department and company policies and procedures.
• Meets with assigned staff regularly to identify and resolve problems, manage projects, track goals, and review work processes and procedures.
• Represents team and/or department at meetings, events, and training as required.
• Performs any and all other duties (or functions) as assigned.

Benefits

• Medical, Dental, and Vision Insurance with multiple plan options to fit your needs
• Health Savings Account (HSA) with company contributions up to $800 annually
• Flexible Spending Accounts (FSA) for health and dependent care expenses
• 401(k) Retirement Plan with up to 4% company match and immediate vesting
• Company-paid Short-Term and Long-Term Disability and Basic Life Insurance
• Up to $500 per year in Professional Development Reimbursements
• Employee Assistance Program (EAP) with counseling and mental wellness support
• Wellness Programs, including virtual fitness, nutrition, and mindfulness classes
• Pet Insurance, Legal Assistance, ID Theft Protection, and Employee Discount Perks
• Average of 5 weeks of paid time off during 1st year of employment
• 401K matching and 100% vesting program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager