Director of Operations

Ideal Siding•Burnaby, BC

11d•Hybrid

About The Position

Ideal Siding is looking for a hands-on Director of Operations to lead operational execution and franchisee support across our growing network. This role focuses on improving day-to-day operations, strengthening systems and processes, managing operational KPIs, supporting training, and helping franchisees succeed. The ideal candidate has experience in construction, trades, franchising, home services, or multi-location operations, and is practical, organized, and strong at turning operational issues into clear action plans.

Requirements

7+ years of operations leadership experience in construction, trades, franchising, home services, field operations, or multi-location businesses.
Experience leading teams, managing KPIs, improving processes, and supporting operational execution.
Experience working with franchisees, business owners, field teams, or distributed locations is strongly preferred.
Experience creating SOPs, workflows, training materials, and operational systems.
Experience with safety programs, technical standards, jobsite coordination, or installation workflows is an asset.
Siding, exterior renovation, construction, or trades experience is a strong asset.
Experience or familiarity with EOS, Lean Six Sigma, or similar process improvement and accountability frameworks is a strong asset.
Strong leadership, coaching, and accountability skills.
Excellent problem-solving and organizational skills.
Strong communication skills across franchisees, field teams, internal teams, and leadership.
Ability to manage multiple priorities and keep projects moving.
Comfortable working with KPIs, job boards, dashboards, and performance data.
Strong documentation skills, including SOPs, checklists, manuals, and training guides.
Comfortable presenting, facilitating training, and leading group discussions or webinars.
Strong understanding of jobsite coordination, construction workflows, customer escalations, and field execution.
Technical knowledge of siding installation, LP, Hardie, or similar materials is a strong asset.
Organized, practical, and detail-oriented.
Calm under pressure and strong at resolving issues.
Comfortable coaching people and holding them accountable.
Process-driven with a bias toward action.
Adaptable, resourceful, and comfortable in a growing company.
Passionate about helping franchisees succeed.

Nice To Haves

Experience working with franchisees, business owners, field teams, or distributed locations is strongly preferred.
Experience with safety programs, technical standards, jobsite coordination, or installation workflows is an asset.
Siding, exterior renovation, construction, or trades experience is a strong asset.
Experience or familiarity with EOS, Lean Six Sigma, or similar process improvement and accountability frameworks is a strong asset.
Technical knowledge of siding installation, LP, Hardie, or similar materials is a strong asset.

Responsibilities

Lead day-to-day operational execution across corporate and franchise locations.
Support the Operations team through clear priorities, coaching, follow-up, and accountability.
Monitor operational KPIs and identify opportunities to improve performance, efficiency, and consistency.
Support escalations related to jobsite issues, customer concerns, franchisee challenges, and process gaps.
Ensure locations follow company SOPs, safety standards, quality expectations, and operating procedures.
Coordinate with internal teams when operational alignment is needed.
Support operational planning for franchise events, conferences, training sessions, and workshops as needed.
Act as a senior operational resource for franchisees across the network.
Support franchisee performance in customer satisfaction, efficiency, compliance, quality, and execution.
Help franchisees with job flow, install coordination, quoting, material lists, crew planning, and operational troubleshooting.
Conduct regular check-ins with newer franchisees to review job boards, install status, coordination issues, and operational priorities.
Identify performance gaps and support corrective action plans when standards are not being met.
Help franchisees adopt approved tools, suppliers, processes, and operating standards.
Support franchisee training, including pre-training, training week, refresher training, and ongoing operational training.
Deliver or support 1:1 coaching, group coaching, workshops, and training sessions.
Train franchisees and internal team members on operational systems, best practices, and execution standards.
Support technical training related to siding installation, including LP, Hardie, and similar materials.
Provide support for challenging installation or jobsite issues.
Help reduce rework, warranty claims, and customer escalations through better training, safety practices, and quality-control processes.
Create, refine, and maintain SOPs, templates, manuals, checklists, walkthroughs, and training documentation.
Support the rollout of new tools, software systems, platforms, and operational workflows.
Monitor adoption of processes and systems across franchise locations.
Identify operational gaps and recommend scalable improvements.
Build practical reporting tools, dashboards, and accountability systems.
Work with suppliers and manufacturers on training, product updates, and operational improvements.