Director of the Operations Department (42231)

GOODWILL INDUSTRIES OF CENTRAL FLORIDA INC•Orlando, FL

34d•Onsite

About The Position

The Director of Operations serves as a key operational support partner to the Chief Operating Officer (COO) by coordinating executive priorities, maintaining visibility into operational initiatives, and ensuring timely follow-through across cross-functional activities. This position focuses on operational excellence, safety and revenue optimization while ensuring consistency, efficiency and scalability across all locations. The Director of Operations supports leadership effectiveness through executive scheduling, meeting coordination, reporting, communications, and operational administration that enable efficient decision-making and execution across Retail Operations. Success in this role is measured by effective executive time utilization, operational KPIs, and consistent follow-through across organizational priorities. The Director of Operations Support will oversee project implementation, financial and administrative oversight, reporting and budgeting, as well as monitoring and evaluation of assigned projects. The Director of Operations Support will assist Regional Directors to increase revenue opportunities for Retail Operations.

Requirements

5-8 years of experience in operations or related field
Proven experience supporting senior leaders in a fast-paced environment
Bachelor’s degree in Business, Operations, or related field preferred; equivalent experience may be substituted
Experience coordinating across multiple departments or functions preferred
Advanced proficiency in Microsoft Excel and PowerPoint, with the ability to build structured reports, organize data, and develop executive-ready presentations
Strong written and verbal communication skills, including drafting clear, professional communications
High attention to detail with consistent follow-through and accountability
Strong interpersonal skills with the ability to work effectively across teams
Professional discretion and ability to handle confidential information
Ability to exercise sound judgment, prioritize competing demands, and adapt in a fast-paced environment
Professional presence and ability to interact effectively with senior leaders, external partners, and stakeholders
General understanding of operational workflows and organizational priorities
Strong organizational, prioritization, and time management skills with the ability to manage multiple priorities and present information in a structured, executive-ready format

Nice To Haves

Proven working experience in project management
Maintain a high level of technical operational skills and stay informed of the latest developments in the field
Create support in the development projects assigned in both retail and outlet operations.
Research new technologies and trends and make recommendations around the implementation of programs and equipment to help the departments achieve objectives more efficiently
Outstanding leadership skills; inspiring interpersonal effectiveness to lead the team, train talent, and effect change; willing and able to be a “doer” and “influencer”
Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication as needed.
Effectively collaborate with all departments/
Plan and document all aspects of assigned projects with use of project plan format
Achieve training objectives by contributing appropriate information
Review and recommend outside vendors for projects.
Perform other duties as assigned by the Chief Operating Officer

Responsibilities

Provide strategic leadership and technical, operational, financial, and managerial leadership for successful implementation of project activities.
Drive sales, profitability and gross margin growth for the organization.
Communicate effectively, provide direction and support to other departments within the organization on projects assigned by the Chief Operating Officer.
Oversee the selection of qualified vendors, assigning clear roles and responsibilities, providing effective supervision, and managing performance to ensure efficient operations.
Helps ensure retail operations produces the specified results and remains within budget.
Conduct periodic reviews to ensure accountability of all project activities as well as the accurate and timely reporting of financial deliverables and obligations.
Collaborate with regional retail directors on projects as needed.
Ensure that all projects progress in accordance with company obligations and complies with regulations and internal organizational policies.
Collect data and costs of projects to analysis success of project and Return on Investment (ROI) to present to management.
Develop pricing strategies to maximize retail revenue.
Travel between sites as needed to perform tasks as assigned.
Perform and document routine inspections and maintenance activities.
Create project management charters as needed.
Make changes to the project scope and schedule as need be.
Involve all relevant stakeholders and ensure technical feasibility.
Measure project performance using appropriate tools and techniques.
Develop and implement training related to all aspects of assigned projects.
Communicate effectively, provide direction and support to other departments within the organization on all assigned projects.
Ability to work with limited supervision.
Follow all health and safety regulations.
Translate COO priorities into actionable business plans with clear timelines, ownership and measurable outcomes across all operational functions.
Capture action items, assign ownership, and track progress against operational deadlines and executive commitments
Assist in the development and implementation of store-level labor models based on sales trends, and productivity targets
Maintain structured tracking systems and proactively follow up to support timely completion of priorities
Escalate delays, risks, or dependencies to leadership with appropriate context and supporting information
Lead and participate in special projects as assigned by the COO
Coordinate and manage the COO’s calendar, supporting alignment with established priorities and ensuring optimal use of executive time
Support prioritization of meetings, requests, and commitments to maintain focus on high-value activities
Prepare daily and weekly agendas and proactively identify and resolve scheduling conflicts
Coordinate leadership travel arrangements and related logistics as needed
Develop meeting agendas and coordinate materials, logistics, and stakeholder participation for leadership meetings and operational reviews
Prepare structured reports, presentations, dashboards, and supporting materials
Coordinate board, executive committee, and retail leadership meeting administration as assigned
Document key decisions, action items, and follow-up commitments to support accountability and execution
Ensure meetings and leadership events are organized, efficient, and focused on clear outcomes
Serve as a liaison between the COO and cross-functional teams to support timely communication and operational alignment
Partner with Finance, IT and HR to integrate operational metrics into business intelligence.
Facilitate communication and coordination across departments to support timely resolution of operational requests and dependencies.
Support coordination of Retail Operations priorities, initiatives, and leadership communications
Draft, format, and distribute executive communications, updates, reports, and presentation materials
Maintain organized records of operational decisions, initiatives, and executive documentation
Support expense reconciliation, budget tracking, invoice processing, and administrative reporting activities as assigned
Monitor execution progress and elevate gaps, risks, or delays to support operational alignment and accountability