Director of Operations

City Wide Facility Solutions•Perrysburg, OH

4d•Hybrid

About The Position

City Wide Facility Solutions is seeking a motivated, results-driven Director of Operations to lead and develop their operations team serving commercial facilities throughout Northwest Ohio. This role is ideal for someone with experience in facility management, commercial property operations, building maintenance, or related service industries who is ready to advance their leadership career. The position involves leading a team responsible for coordinating various building maintenance needs, building strong relationships with clients and service partners, and driving operational performance and growth.

Requirements

Demonstrated success leading, coaching, or supervising employees or service teams.
A working understanding of commercial facilities and the services required to maintain them.
Strong organizational skills and the ability to manage multiple priorities.
A proactive, solutions-oriented approach to challenges.
Excellent communication and relationship-building skills.
The ability to balance customer satisfaction, employee development, and financial performance.
A willingness to work in the field alongside the team when needed.
A valid driver’s license and the ability to travel locally throughout the service area.
Relevant industry experience (commercial facility management, property management or building operations, commercial maintenance or janitorial service management, construction or specialty service management, multi-site operations or field service leadership).
Leadership ability, accountability, and a willingness to learn.

Nice To Haves

Previous experience as a Director of Operations is not required.

Responsibilities

Lead and develop the operations team, including coaching, mentoring, and setting clear expectations for Facility Service Managers.
Build a culture of accountability, teamwork, professionalism, and continuous improvement within the operations team.
Support the team in the field by solving challenges and reinforcing best practices.
Assist in recruiting, onboarding, and developing new operations team members.
Ensure clients receive consistent, high-quality facility maintenance services.
Build and maintain lasting relationships with commercial property managers, business owners, and facility decision-makers.
Help the team identify and resolve service challenges quickly and professionally.
Promote proactive building inspections, communication, and problem-solving.
Drive customer satisfaction and long-term client retention.
Develop and maintain relationships with qualified independent contractors and service providers.
Ensure the operation has the necessary service partners to support current clients and future growth.
Establish expectations for quality, reliability, responsiveness, and professionalism with service partners.
Support contractor development and accountability.
Monitor key performance indicators, including client retention, profitability, service quality, and team productivity.
Identify opportunities to improve processes, increase efficiency, and strengthen operational performance.
Support the growth of additional facility maintenance services within existing client relationships.
Partner with sales and leadership teams to ensure successful new client launches.
Take ownership of operational results and help drive business growth.