Director of Operations

Enso Village • Healdsburg, CA

27d • Onsite

About The Position

Enso Village is a Zen-inspired community focused on mindful aging, nature, sustainability, and contemplative life for adults 60+. It is a collaboration between The Kendal Corporation and the San Francisco Zen Center. Enso Village is a unique workplace where staff and residents engage meaningfully, upholding professionalism and humanity. The Director of Operations provides leadership and oversight for Facilities, Nourishment, and Health & Wellbeing services, including Assisted Living and Memory Care, ensuring compliance with California Title 22 regulations and community standards. This role partners with the RCFE Administrator, Director of Facilities, and Director of Nourishment to ensure regulatory compliance, operational excellence, resident safety, quality assurance, emergency preparedness, and high-quality service delivery. The Director of Operations promotes efficient operations, interdisciplinary collaboration, strong communication, and a resident-centered approach aligned with Enso Village values. Responsibilities include oversight of operational systems, regulatory readiness, life safety compliance, environmental services, vendor management, staffing support, quality improvement, operational budgeting, and campus-wide operational continuity. This position is a key operational leader involved in strategic planning, operational priorities, compliance initiatives, and organizational effectiveness within a California CCRC environment.

Requirements

• Current California RCFE Administrator Certification required or the ability to successfully obtain certification within six (6) months of hire.
• Minimum of five (5) years of operations leadership experience in Senior Living, CCRC, Skilled Nursing, Assisted Living, Memory Care, healthcare, or related environment required.
• Demonstrated knowledge of California Title 22 regulations, DSS requirements, resident rights, dementia care regulations, and long-term care operational standards required.
• Strong leadership, operational, organizational, problem-solving, and communication skills required.
• Proficiency in Microsoft Office, electronic health records, and operational software systems required.
• Ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

• Bachelor’s degree in healthcare administration, public administration, business administration, nursing, gerontology, hospitality management, or related field preferred.
• Equivalent experience may be considered.
• Experience overseeing multi-department operations including Facilities, Health & Wellbeing, Dining/Nourishment, or related operational services preferred.
• Experience with budgeting, vendor management, regulatory compliance, operational reporting, and performance metrics preferred.

Responsibilities

• Maintains operational oversight of Assisted Living and Memory Care services in accordance with California Title 22 regulations and community standards.
• Ensures compliance with all applicable federal, state, and local laws, regulations, and licensing requirements related to RCFE operations and resident care services.
• Maintains current knowledge of California Title 22 regulations, DSS requirements, health and safety standards, and evolving senior living regulatory requirements.
• Serves as a key operational contact during licensing visits, surveys, inspections, and regulatory reviews.
• Oversees survey readiness activities, regulatory audits, complaint investigations, plans of correction, and ongoing compliance monitoring.
• Ensures required resident records, assessments, care plans, incident reports, and operational documentation are maintained in accordance with regulatory requirements.
• Oversees compliance with resident rights, medication management requirements, dementia care regulations, emergency preparedness standards, infection prevention practices, and safety protocols.
• Ensures required regulatory reporting is completed timely and accurately.
• Oversees compliance related to staff training requirements.
• Ensures operational policies, procedures, and practices align with applicable RCFE regulations and community standards.
• Oversees Health & Wellbeing services supporting Independent Living, Assisted Living, and Memory Care residents.
• Partners closely with the RCFE Administrator and operational leaders to support coordinated resident services, quality outcomes, compliance, and care plan implementation.
• Ensures resident services are delivered in alignment with person-centered care principles, operational standards, regulatory requirements, Enso Village Values and Guiding Principles.
• Promotes resident dignity, independence, choice, safety, purpose, and quality of life throughout all levels of care.
• Responds to resident concerns, operational challenges, and service recovery needs in a timely and professional manner.
• Encourages interdisciplinary collaboration to support residents’ physical, emotional, social, cognitive, and spiritual wellbeing.
• Oversees the Facilities Department and ensures safe, compliant, efficient, and well-maintained campus operations.
• Ensures compliance with life safety standards, emergency preparedness requirements, environmental safety standards, and operational readiness expectations.
• Oversees preventative maintenance programs, vendor services, infrastructure projects, operational contracts, and work order systems.
• Partners with Facilities leadership to develop and maintain emergency preparedness plans, disaster response protocols, and operational continuity procedures.
• Supports sustainability initiatives and environmentally responsible operational practices consistent with Enso Village values and commitments.
• Assists with capital improvement planning and campus operational improvement projects.
• Provides operational oversight and support for Nourishment operations across the community.
• Partners closely with the Director of Nourishment to support dining quality, operational consistency, sanitation compliance, staffing coordination, resident satisfaction, and hospitality standards.
• Supports compliance with applicable health department regulations, food safety standards, and operational best practices.
• Encourages collaboration between Nourishment and other operational departments to support a positive resident experience and service excellence.
• Serves as a leader in quality assurance, compliance, resident safety, emergency preparedness, and risk management initiatives.
• Participates in and supports organizational committees including Safety Committee, Risk Management Committee, Infection Prevention, Emergency Preparedness, Quality Assurance, and Performance Improvement activities.
• Ensures compliance with OSHA requirements, DSS regulations, HIPAA standards, infection prevention practices, and workplace safety standards.
• Identifies operational risks and develops proactive solutions to support resident safety, regulatory compliance, and operational effectiveness.
• Supports investigations, incident reviews, corrective action planning, and follow-up activities as needed.
• Promotes a culture of continuous improvement and operational accountability throughout the organization.
• Supports operational budgeting, financial stewardship, resource planning, and expense management initiatives.
• Protects organizational resources by promoting operational efficiency, accountability, and effective utilization of staffing, materials, and services.
• Monitors operational performance metrics, service standards, compliance indicators, resident satisfaction outcomes, and departmental goals.
• Partners with Finance and operational leaders regarding procurement activities, vendor management, operational forecasting, and budget adherence.
• Utilizes operational data and reporting tools to identify trends, opportunities, and process improvements.
• Provides leadership, mentorship, coaching, accountability, and operational support to department leaders, managers, and supervisors.
• Promotes teamwork by fostering a culture where accountability, collaboration, participation, learning, and professional growth are encouraged.
• Supports employee engagement, retention, leadership development, communication, and organizational culture initiatives.
• Partners with Human Resources regarding recruitment, staffing, employee relations, corrective action, performance management, and organizational development efforts.
• Encourages ongoing education, professional development, and operational excellence across departments.
• Promotes a positive image of Enso Village through professional interactions, community involvement, and participation in industry organizations and events.
• Maintains productive relationships with external organizations, community agencies, vendors, and operational partners.
• Participates in organizational committees, leadership meetings, and Board presentations or initiatives as assigned.
• Works collaboratively with Kendal-affiliated leaders and operational partners as resources and supports.

Benefits

• Medical, dental, and vision coverage available starting on your first day of employment.
• Company-paid life insurance and long-term disability coverage.
• 403(b) plan with a generous employer match.
• Generous Paid Time Off: Paid annual vacation, sick days, personal days, and holidays.
• Subsidized organic, nutritious meals available daily.
• Opportunities for ongoing career growth and development within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Director