Director of Operations
About The Position
The Director of Operations directs warehouse, distribution, inventory management, and related operations for assigned facilities, with responsibility for a safe and profitable operation. This role leads daily operations for local and regional big-and-bulky home delivery networks, including deliveries of items such as appliances and furniture. The position oversees operational budgeting, P&L, labor costs, performance metrics, staffing, process improvements, and efficient use of resources. The role also supports customer relationships and service development, promotes a clean and safe work environment, and may travel as needed—potentially up to 75% during the first 90 days and 15–25% thereafter. For food accounts, the incumbent must report food safety problems to senior management.
Requirements
- Bachelor’s degree from a four-year college or university.
- A minimum of 7 to 10 years of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of labor management systems.
Nice To Haves
- Master’s degree.
- Experience and/or knowledge of storage and shipment of food-grade items.
- Experience with both inbound and outbound international shipments.
Responsibilities
- Direct warehouse, distribution, inventory management, and related operations for assigned facilities.
- Lead daily operations for local and regional big-and-bulky home delivery networks.
- Optimize daily delivery routes for heavy items such as appliances and furniture.
- Build and manage the annual operational budget, P&L, and labor costs.
- Track key metrics including on-time delivery, cost per stop, and revenue per truck.
- Hire, train, and manage warehouse staff and logistics coordinators.
- Communicate best practices nationwide.
- Initiate process improvement teams.
- Consult with customers and representatives of associated industries to evaluate and promote improved and expanded services in the area.
- Develop plans for efficient use of materials, equipment, and employee resources.
- Review costs and make changes or recommendations to maintain and enhance the division’s profitability.
- Promote and ensure a clean and safe work environment.
- For food accounts, report food safety problems to senior management to initiate action.
Benefits
- Health, dental, and vision insurance after 30 days of employment.
- 401(k).
- Employee discounts.
- Fitness class discounts.
- Free access to a relaxation and meditation app.
- Paid maternity and paternity leave.
- Free financial wellness programs.
- Daycare discount program.
- Free telemedical access to doctors and therapists through FirstStop Health.
- Opportunities to volunteer and give back to the community.
- Career development, employee resource groups, and mentorship programs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
