Director of Operations

Doxim•Port Coquitlam, BC

35d•Onsite

About The Position

For over 25 years, Doxim has helped organizations deliver critical communications with accuracy, security, and speed through innovative technology, omnichannel communication, and a commitment to excellence. Serving more than 1,500 customers across diverse industries, Doxim creates communication solutions that keep businesses moving forward. The company is building a culture where employees can grow, contribute, and make a real impact, empowering them to bring new ideas, solve meaningful challenges, and help shape the future of how organizations communicate with their customers. Doxim's next Director of Operations - Port Coquitlam, British Columbia is a fully onsite role reporting to the Chief Operations Officer. This role will be responsible for leading and optimizing daily print facility operations, overseeing production schedules, strengthening vendor partnerships, and ensuring the highest level of product quality. This role is ideal for someone capable of being both hands-on and thinking strategically, with high emotional intelligence, a data-driven approach, and who is a proactive problem solver.

Requirements

Manage, influence, recognize, motivate, coach, and develop a strong team of manufacturing employees
Proven ability to manage through conflict
Drive strategic alignment on priorities in close partnership with senior leadership
Confident and decisive, with a strong sense of ownership and commitment to shared goals
Excellent communication skills in English, both written and verbal
Ability to simplify complex topics and communicate clearly to diverse audiences
Ability to establish and maintain effective working relationships across the organization, working collaboratively as well as autonomously
Strong problem‑solving skills, with the ability to clearly communicate findings to the team
Ability to handle multiple priorities while meeting specific deadlines
Highly detail‑oriented, with a focus on accuracy and follow‑through
Ability to understand and apply applicable rules, regulations, policies, and procedures
Proactive self‑starter with a strong ability to learn quickly and take initiative
Flexible and adaptable, able to thrive in evolving environments
Demonstrated readiness to take on challenging assignments and stretch opportunities
5-10 years managing a team in a production environment including involvement with facility maintenance, safety adherence, and quality control.
Bachelor’s degree in related field. Equivalent work experience in a relevant environment may be considered.
General knowledge of HR practices, labour laws, and health & safety requirements in British Columbia
Ability to work in a high pressure, deadline-oriented environment

Responsibilities

Lead, coach, and mentor a high-performing, highly engaged team which may span multiple groups and include managers and senior managers
Create and own workforce plans, including staffing strategy that onboards and retains exceptional talent
Develop and communicate departmental goals and strategy and facilitate goal planning for the team
Adopt and reinforce company policies, processes, and programs
Ensure adherence with the company’s performance management and development process
Assist in the creation of a culture that emphasizes strategy, guiding principles, and core values
Communicate effectively & regularly with team members, peers, and leaders
Establish and manage budget for assigned group
Communicate financial and goal results, and KPIs to direct reports
Effectively engage with internal and external stakeholders at all levels
Drive utilization across the team and manage to an established workforce plan
Assist in the improvement of business processes and system functionality, using change management best practices
Other projects and duties as assigned.