Director of Operations - Residential Dementia Group Homes

Rakhma Inc•Minneapolis, MN

23d•Onsite

About The Position

The Director of Operations is responsible for how Rakhma’s homes run day-to-day. This role ensures that each home is consistently staffed, organized, and operating in a way that supports high-quality, person-centered memory care. The Director of Operations leads Home Managers, the Outings Coordinator, and Maintenance, and is accountable for staffing systems, operational consistency, and execution of daily routines, communication, facility upkeep and projects, and home environments across all homes.

Requirements

5+ years of leadership experience in healthcare, human services, or a related field
Experience in residential care, assisted living, or similar settings required
Demonstrated success managing teams and improving operational performance
Experience with staffing systems, scheduling, and workforce management
Ability to understand and manage budgets and financial performance
Strong organizational, problem-solving, and decision-making skills
Clear, direct communicator who sets expectations and follows through
Strong leadership presence with ability to coach and hold accountability
Comfortable addressing problems directly and making decisions
Able to balance day-to-day problem solving with longer-term improvements
High level of organization and attention to detail
Ability to remain calm and effective in a fast-paced environment
Proficiency with computer software

Nice To Haves

Experience in nonprofit is preferred

Responsibilities

Ensure each home is running smoothly, consistently, and in alignment with Rakhma’s mission, vision, and values
Identify and resolve operational breakdowns across homes (staffing, routines, environment, communication)
Support Home Managers in maintaining calm, organized, well-functioning, and dementia-friendly homes
Balance consistency across homes while preserving each home’s unique culture and needs
Own and improve staffing systems across all homes with support of Human Resources
Ensure reliable scheduling processes and coverage for open shifts
Support Home Managers in monitoring and reducing overtime, temp labor use, and last-minute staffing gaps
Identify patterns and proactively address staffing challenges
Support Home Managers in building strong, stable teams
Directly supervise Home Managers, providing clear expectations, coaching, and accountability
Support Home Managers in prioritization, decision making, and daily leadership
Reinforce consistent use of systems, routines, and expectations across homes
Address performance concerns and support professional development
Establish and reinforce clear systems, routines, and expectations for daily operations
Ensure consistent use of checklists, communication tools, and standard processes
Identify opportunities to simplify and improve how work gets done
Hold teams accountable to agreed-upon processes
Monitor operational performance against budget across homes
Track staffing costs, overtime, and other key cost drivers
Review variances and address issues proactively with Home Managers
Partner with the Executive Director on budgeting and financial planning
Ensure operational decisions align with financial sustainability and Rakhma’s mission, vision, and value
Supervise Maintenance and ensure timely resolution of facility needs
Maintain safe, functional, and welcoming home environments
Coordinate routine upkeep, repairs, and projects
Ensure grant-funded maintenance projects align with deadlines
Provide reporting to Director of Marketing and Development on grant-related projects
Prioritize work based on impact to residents and staff
Supervise the Outings Coordinator
Ensure outings and activities are well coordinated and integrated into daily operations of the homes
Support consistency and quality of resident experience across homes
Work closely with the Directors of Health Services (DHS) to ensure alignment between operations and clinical care
Support implementation of care plans and clinical policies and expectations by way of strong operational processes and execution
Reinforce accountability when operational issues impact care
Responsible for compliance within operational areas, consistent with Rakhma’s distributed compliance model
Ensure systems, practices, and environments are aligned with regulation and support survey readiness across homes