Director of Operations - PHP/IOP
About The Position
This position will help lead our teams in the Oconomowoc PHP/IOP campuses Silver Lake and Silver Lake North. The Director of Operations primary function is to coordinate and execute all steps necessary to initiate program start up and achievement of operative goals. In addition, the Director of Operations is the lead, on-site administrative resource. The Director of Operations is responsible for securing and managing local professional and material contract relations, achieving program financial objectives, hiring, supervising and coaching client staff, regulatory compliance, quality assurance, performance improvement, development of new business opportunities, customer service, and general supervision of day-to-day operations. The Director of Operations reports to the Chief Executive Officer for Rogers Partners in Behavioral Health, or their designee, but also coordinates as needed with additional members of the senior administration team at Rogers Memorial Hospital.
Requirements
- Master degree from an accredited college or university required, in business administration or behavioral health, preferably both.
- Minimum of three (3) years management experience in behavioral health.
Nice To Haves
- Experience with business contract maintenance is preferred.
- Experience with business development is preferred.
Responsibilities
- Formulate business plans and report on contracted program operations.
- Identify viable markets for Rogers Behavioral Health services.
- Coordinate all aspects of new program development for the select location.
- Assist in the creation of initial program pro formats.
- Monitor accuracy and reliability of financial data and provide fiscal stewardship for contracted facilities.
- Complete annual budgets and manage financial performance to achieve budgeted goals.
- Assist local marketing team develop marketing plans to identify new business opportunities and promote services.
- Establish relationships with administrators at area health care organizations and partnering agencies.
- Provide on-site management services as required by service agreements.
- Establish strong working relationships with local contractors and maintain current knowledge of active contract terms and clauses.
- Define organization chart and reporting relationships for local operation.
- Establish formal means of reporting accountability, both internally and externally.
- Coordinate support from Rogers Behavioral Health System with needs of client.
- Lead monthly operations reviews with clients and Rogers representatives.
- Promote a team environment by example, and by participating in workload completion when necessary.
- Interact with employees in a sensitive, positive manner.
- Understand and use the Human Resources policies and procedure manual.
- Communicate with both senior Rogers Administration and Vice-President of Human Capital related to needs in staffing (terminations, open positions and/or creation of new FTE’s) based on growth and/or departures.
- Communicate with employees promptly when incidents arise that may be a detriment to their performance or to the facility in general.
- Assist employees in professional growth.
- Develop a working schedule that provides consistency in coverage and potential for future recruitment.
Benefits
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
