Director of Operations -Builder Role - High Growth Startup Environment

Tulsa•Tulsa, OK

1d•Onsite

About The Position

We are building a home care agency from the ground up and are looking for a hands-on Operations Builder to help lead that effort. This is a leadership role in a fast-moving startup environment where you will help shape the day-to-day operations, build systems where they don’t yet exist, and play a central role in scaling a growing home care business. This role is for someone who wants ownership, autonomy, and the ability to build something meaningful from the ground up. It may appeal to healthcare professionals looking to move beyond direct clinical service into operations, leadership, and business growth. Individuals from therapy, rehabilitation, care coordination, discharge planning, healthcare staffing, and similar backgrounds may find themselves uniquely prepared for success. The position is foundational to the success of the agency, directly shaping operations, caregiver support, and the family care experience. It is a high-impact, high-learning-curve role in a startup environment.

Requirements

Thrives in ambiguity and fast change
Likes solving problems more than following instructions
Is energized by building something new
Can stay calm and effective in a chaotic, high-demand environment
Takes ownership instead of waiting for direction
Communicates clearly and directly
Cares deeply about quality care and client experience
Strong operational instincts and a builder mindset (experience in home care or healthcare operations is helpful, but not required)

Nice To Haves

Individuals from therapy, rehabilitation, care coordination, discharge planning, healthcare staffing, and similar backgrounds often find themselves uniquely prepared for success in this role.

Responsibilities

Run and continuously improve daily agency operations
Build structure around intake, scheduling, staffing, and service delivery
Identify gaps in workflow and create solutions as the business grows
Help design the operational backbone of a scaling home care agency
Recruit, onboard, and develop caregivers
Own scheduling and shift coverage in a dynamic, fast-changing environment
Step into staffing gaps when needed to ensure clients are supported
Address performance and accountability issues directly and fairly
Support new client starts and ongoing care coordination
Ensure families receive consistent, high-quality service
Act quickly to resolve issues and maintain trust with clients and families
Maintain compliance with Oklahoma non-medical home care requirements
Build and maintain accurate documentation systems
Support audits, reviews, and internal quality checks
Build relationships with referral partners (hospitals, case managers, senior communities, VA, etc.)
Represent the agency in the community as it grows
Support organic growth through relationship-building and reputation