Director of Operations - Capital One Arena
About The Position
The Director of Operations, Food & Beverage is responsible for the strategic and day-to-day leadership of all food and beverage operations within a multi-use arena hosting two professional sports teams and a variety of live events. This role ensures an exceptional guest experience while driving revenue growth, operational efficiency, and cost control across concessions, premium dining, suites, and catering. This role is ideal for a hands-on leader who thrives in a dynamic, high-energy environment and is passionate about delivering exceptional guest experiences at scale.
Requirements
- 5–10+ years of experience in food and beverage operations, preferably in a high-volume venue (arena, stadium, convention center, or similar)
- Proven leadership experience managing large teams in a fast-paced environment
- Strong financial acumen with experience managing budgets and driving profitability
- Excellent organizational, communication, and problem-solving skills
- Ability to work flexible hours, including nights, weekends, and holidays
Nice To Haves
- Experience in multi-unit or large-scale venue operations
- Familiarity with premium hospitality services (clubs, suites, VIP experiences)
- Knowledge of point-of-sale systems and inventory management tools
Responsibilities
- Oversee all food and beverage operations, including concessions, clubs, warehouse
- Lead, hire, train, and develop a large, event-based workforce and management team
- Manage inventory, purchasing, and vendor relationships to ensure product quality and cost efficiency
- Ensure compliance with all health, safety, and sanitation standards
- Develop and implement strategies to increase revenue, improve speed of service, and enhance the fan experience
- Analyze financial performance, including sales, labor costs, and profit margins, and adjust operations accordingly
- Collaborate with arena leadership, team partners, and marketing to align offerings with fan demographics and event needs
- Oversee execution for a wide range of events, adapting operations based on attendance, audience, and event type
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off
- parental leave
- disability coverage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
