Director of Operations

Abby's Pizza•Roseburg, OR

14h•$135,000 - $185,000•Hybrid

About The Position

The Director of Operations owns the operational performance of Abby's Legendary Pizza's 37 company-owned parlors across Oregon and Central Washington. Reporting directly to the President, this leader owns the four-wall P&L of every parlor: food and paper cost, labor cost, ticket averages, comp and void discipline, food safety, brand standards, and the guest experience that has defined Abby's since 1964. Through 6 district-level leaders (5 District Managers and a Market Coach) and the 37 General Managers with their Associate Manager and Assistant Manager teams, the Director translates brand strategy into consistent, in-store execution while protecting the legacy of "Toppings to the Edge" and 100% real mozzarella.

Requirements

8–12+ years of multi-unit restaurant operations experience, including 3–5 years leading District/Regional Managers (or equivalent) responsible for 25+ company-owned parlors.
Verifiable track record of owning four-wall P&L at scale and improving food cost, labor cost, and prime-cost KPIs in pizza, casual dining, or comparable QSR/casual restaurant environment.
Demonstrated success opening new company-owned parlors and/or shepherding remodels.
Strong working knowledge of ServSafe, HACCP-style daily line checks, and state/county health-department inspection processes.
Willingness and ability to travel 50–60% across Oregon and Central Washington; valid driver's license; ability to work evenings and weekends aligned with restaurant operating hours.

Nice To Haves

Prior experience operating company-owned restaurant portfolios — direct accountability for staffing and P&L at the store level.
Direct experience with pizza, Italian casual dining, or scratch-kitchen concepts.
Proven success managing both dine-in and third-party delivery channel economics (DoorDash, Uber Eats).
Familiarity with restaurant POS systems and modern scheduling/inventory platforms.
Experience working across more than one U.S. state with different labor and health regulations (Oregon and Washington preferred).

Responsibilities

Own the four-wall P&L across all 37 parlors — food and paper cost, labor, prime cost, ticket average, comp and void discipline — and drive same-store sales growth through local-store marketing, LTO execution, and upsell discipline.
Lead, coach, and hold accountable 6 district-level leaders (5 District Managers and 1 Market Coach) and, through them, 37 General Managers; rebalance district portfolios as new parlors open.
Build the next generation of General Managers, Associate Managers, and Assistant Managers through structured development, in-parlor shadowing, and succession planning.
Set and cascade the operating rhythm: pre-shift huddles, weekly one-on-ones with each district leader, monthly regional reviews, and quarterly company-wide scorecard reviews.
Partner with Finance on budgeting, forecasting, and capital deployment, and with Marketing on menu engineering, pricing strategy, and LTO rollouts.
Own guest-experience metrics — speed of service, order accuracy, online review scores, Net Promoter — across dine-in, carry-out, direct online ordering, and third-party delivery.
Champion food safety and compliance: ServSafe certification at all 37 parlors, HACCP-aligned line checks, clean health inspections in both states, OSHA and wage-and-hour compliance, and documented corrective action on every incident.
Partner with Real Estate and Facilities on new-parlor openings, remodels, and refreshes, and with Technology on POS, online ordering, loyalty, KDS, scheduling, and inventory tools.