Director of Operations

PROMESA R.H.C.F.•New York, NY

55d

About The Position

Acacia Network is a leading non-profit organization dedicated to providing comprehensive care, including behavioral and primary healthcare, housing, and empowerment services to individuals and families. Founded in 1969, Acacia Network has expanded its reach with offices across multiple states and Puerto Rico, driven by a commitment to high quality, great experience, and lower costs in healthcare. We foster a collaborative environment to deliver essential services and are seeking talented individuals to join our growing team.

Requirements

HS Diploma/Equivalent
F-80 Certificate
Food Handlers Certificate
CPR & First Aid
Overdose Prevention Rescue Training
Mental Health training
CARES (Getting Started & Bed Management) training
Basic computer skills (MS Office)
Knowledge of internet and email services

Responsibilities

Provide direct supervision to Senior Shift Supervisors and Shift Supervisors.
Assist the Program Director with the oversight of the Operations Department, contracted building maintenance, and contracted security.
Monitor tasks and goals related to record keeping, statistical reporting, site coverage, investigations, building maintenance, and client care/crisis intervention.
Provide emergency first aid/CPR assistance when needed.
Ensure high-quality service delivery through supervision and coaching.
Participate in monthly departmental meetings and schedule supervision.
Ensure supervision adheres to established formats and reviews tasks outlined by the position.
Meet all training standards and schedule regular training sessions for subordinates.
Lead subordinates in crisis presentation and intervention techniques.
Ensure 100% of clients maintain access to essential services (meals, laundry, toiletries, etc.).
Maintain knowledge of and ensure compliance with Part 491 Regulations, the Callaghan Decree, and funding source requirements.
Maintain working knowledge of all technological systems utilized by the program and its affiliates.
Maintain working knowledge of subordinates' strengths and challenges and develop plans to address challenges.
Maintain strong collaborative relationships with all providers affiliated with Acacia Network.
Complete, review, and ensure timely submission of all internal and external reports.
Ensure work outputs are of substance.
Review and track work order submission and completion.
Review and track all incident reports.
Review and update monthly building schedules, including securing appropriate certifications (operations, maintenance, security, DHSPD).
Complete monthly building inspections.
Track visits and all services rendered by vendors/contractors.
Complete an audit of Fire Safety records.
Complete monthly inventory of client supplies.
Produce meeting minutes for each departmental meeting conducted.
Conduct and document supervision of all direct reports.
Provide staff with Corrective Action Plans (CAPs) and progressive disciplinary action when required.
Review and document follow-up of all operational complaints/grievances.
Conduct audits of operational tasks including bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, and incident submission.
Ensure timely completion of all investigations pertaining to Operations.
Maintain van schedule.
Conduct vehicle inspections and ensure vehicle maintenance.
Ensure the best customer service is provided to every client.
Hold client and staff information in the highest confidence.
Ensure compliance with behaviors outlined by Acacia Network's Standards of Conduct, Code of Conduct, and Workplace Civility Policy.
Model appropriate behaviors for clients and staff.
Adhere to work schedule and ensure adherence to Operations, Security, and Maintenance schedules by relevant staff.
Avoid unscheduled absences.
Review and manage hours allotted to the department and respond to time off requests.
Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe.
Perform job duties with quality.
Lend interdepartmental support in times of need.
Adhere to the Dress Code Policy.
Model appropriate behaviors for staff.
Be a resource to staff and colleagues.
Maintain open lines of communication with all departments, vendors, IVC, DHS Administration, Acacia Network Administration, and community partners.