Director of Operations

Henke Sass Wolf Of America • Dudley, MA

1d • $150,000 - $210,000 • Onsite

About The Position

The Director of Operations provides strategic and hands-on leadership for all Production and internal logistics functions at Henke Sass Wolf of America (HSWoA). The role is accountable for operational performance across Safety, Quality, Delivery, Cost, and People. As a member of the site leadership team, the Director of Operations drives sustainable performance through implementation of Just-in-Time principles (Takt, Flow, Pull, Zero Defects) and develops a high-accountability culture focused on execution and continuous improvement.

Requirements

• Operations Management, Business, Engineering, or a related field, or equivalent progressive leadership experience in manufacturing or regulated production operations.
• Minimum five years of progressive experience in production or operations management within a regulated manufacturing or medical-device environment.
• Demonstrated success leading change.
• Strong analytical, problem-solving, and communication skills.
• Proven ability to manage multiple priorities and lead through change.
• Working knowledge of FDA QSR and ISO 13485 standards.

Responsibilities

• Own and deliver measurable improvements in throughput, on-time-delivery, turnaround-time and cost.
• Establish and sustain a daily management system with meaningful KPIs and accountability to implement countermeasures to stay on track.
• Lead structured problem-solving across functions; develop capability within the team.
• Align capacity planning, staffing and scheduling with customer demand.
• Standardize and continuously improve processes to ensure predictable performance.
• Drive implementation of flow-based/value-stream operations.
• Ensure operations comply with FDA QSR (21 CFR Part 820) and ISO 13485.
• Maintain training discipline, documentation accuracy, and audit readiness.
• Support the Quality Management Team during audits, inspections, and management reviews as the Operations representative.
• Lead, coach and develop Production Managers and Team Leaders.
• Foster ownership, urgency, transparency and cross-functional collaboration.
• Translate company strategy into clear operational priorities.
• Build a culture of accountability and continuous improvement.
• Develop leadership capability within the operations organization by mentoring managers and building succession strength for critical roles.

Benefits

• Eligible for variable income bonus based on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Director