Director of Operations

eGourmet Solutions • Kansas City, KS

9d • Hybrid

About The Position

eGourmet Solutions is one of the leading refrigerated and perishable fulfillment facilities in the United States. The Director of Operations is responsible for leading and optimizing all fulfillment center operations across multiple warehouse locations. This role oversees warehouse operations, inventory management, shipping, receiving, staffing, safety, productivity, quality, and customer fulfillment performance, providing strategic leadership to ensure operational excellence, customer satisfaction, profitability, and scalable growth. This position plays a critical leadership role in ensuring operational efficiency, food safety compliance, and scalable growth within a fast-paced fulfillment and distribution environment. We are a hands-on leadership team — this role is as much on the floor as it is in the office, and the right candidate leads by example, not from behind a desk.

Requirements

• 7+ years of leadership experience in warehouse, fulfillment, distribution, or supply chain operations
• Multi-site management experience preferred
• Experience in food distribution, cold storage, or e-commerce fulfillment strongly preferred
• Strong knowledge of OSHA, food safety, GMP, and warehouse compliance standards
• Experience managing KPIs, labor planning, and process improvement initiatives
• Proficiency with WMS systems, Microsoft Office, and operational reporting tools
• Strong leadership, communication, and problem-solving skills

Nice To Haves

• Lean Manufacturing or Continuous Improvement experience
• Experience working with temp staffing agencies
• Bilingual Spanish preferred but not required

Responsibilities

• Lead day-to-day warehouse and fulfillment operations across multiple facilities in a fast-paced environment
• Develop and execute operational strategies to improve productivity, efficiency, and service levels
• Ensure all customer orders are fulfilled accurately and on time
• Monitor workflow, labor utilization, staffing levels, and operational capacity planning
• Find, review, and implement automation and process improvements to drive efficiency
• Partner with HR, safety, inventory, transportation, maintenance, and senior leadership
• Establish, monitor, and analyze operational KPIs including order accuracy, on-time shipment performance, inventory accuracy, labor productivity, overtime utilization, OSHA/safety metrics, temp labor usage, turnover rates, and client service levels
• Develop corrective action plans and lead continuous improvement projects
• Lead, coach, and develop warehouse managers, supervisors, inventory teams, and operational staff
• Conduct performance reviews and succession planning
• Build a culture of accountability, teamwork, safety, and continuous improvement
• Support recruiting, onboarding, retention, and workforce planning strategies
• Ensure compliance with OSHA, GMP, food safety, sanitation, and company safety standards
• Maintain food-grade storage and handling standards where applicable, including SQF certifications
• Promote a strong safety culture focused on preventing injuries and unsafe behaviors
• Oversee incident investigations, corrective actions, and safety accountability measures
• Maintain inventory accuracy through cycle counts, audits, and accurate control processes
• Oversee receiving, storage, picking, packing, shipping, and returns processes
• Monitor freezer/cooler operations and product storage compliance
• Optimize warehouse layout, storage utilization, and workflow efficiency via WMS
• Maintain high service levels and customer satisfaction
• Partner with customers to meet service expectations and resolve escalated fulfillment issues
• Support onboarding and implementation of new clients and operational transitions
• Manage operational budgets, labor costs, and expense controls
• Identify cost-saving opportunities and operational efficiencies
• Support forecasting, staffing plans, capital expenditures, and growth planning
• Assist with strategic planning for warehouse expansion and operational scalability

Benefits

• Competitive salary and commensurate with experience
• Comprehensive Medical, Dental, and Vision coverage
• HSA/FSA options
• Life and Disability Insurance
• 401(k) retirement plan
• Additional programs designed to support your health, financial security, and overall well-being
• Opportunities for professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Director