Director of Operations

Allied Universal • North Charleston, SC

13d

About The Position

Allied Universal is hiring a Director of Operations to manage onsite Account Managers and ensure client satisfaction and strong Security Professional performance across multiple branch security locations and client sites. The role supports clients in vertical markets including healthcare, commercial real estate, government, and hospitality. It is a hands-on leadership position covering a large geographic area, with frequent regional driving, and focuses on employee engagement, coaching, accountability, client partnerships, and a positive workplace culture.

The Director leads operational performance and client service while overseeing compliance with industry standards, company policies, and regulatory requirements. The position also partners with branch leadership to strengthen financial performance and grow business within existing client operations. The role is guided by Allied Universal’s iCARE Leadership approach and core values of agility, reliability, caring, teamwork, integrity, safety, and innovation.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field and three years of management experience in a high-volume workforce environment or service industry; or an associate’s degree in one of these fields and five years of such management experience; or a high school diploma or equivalent and seven years of such management experience.
• Current driver’s license if driving a company or personal vehicle for business purposes, such as client visits or networking events.
• At least two years of experience driving operational goals and metrics.
• At least two years of experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decision-making.

Nice To Haves

• Law enforcement, military, or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead, mentor, coach, support, and recognize Account Managers while fostering accountability and taking ownership of succession planning at all levels.
• Encourage a collaborative and inclusive work environment that promotes teamwork, open communication, and professional development.
• Build, maintain, and grow client relationships by understanding security needs and ensuring satisfaction.
• Develop and implement corrective action plans for identified operational improvement opportunities.
• Oversee Account Managers to deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report, and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform to maximize efficiency and productivity.
• Identify and mitigate security risks, and develop and implement security protocols, training, and response plans.
• Promote workplace safety by developing action plans to prevent work-related injuries.
• Work with branch leadership to manage budget allocation, drive revenue growth, reduce non-billable overtime, improve cash collections, and control expenses.
• Collaborate with leadership to drive organic business growth within existing client operations.
• Drive employee engagement and operational results across multiple locations and client sites.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• AD&D insurance
• Retirement plan
• Disability insurance
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED