Director of Operations

Island Hospitality Management•Sunnyvale, CA

11d

About The Position

The Director of Operations supervises the Housekeeping and Front Desk Departments and is responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards. The position may require flexible scheduling availability. Island Hospitality offers employee development through a formalized training and development program, with tools and resources to help team members build on prior experience and pursue growth opportunities in hospitality.

Requirements

Ability to operate hotel POS and PMS systems.
Ability to multitask, prioritize, and manage time.
Highly motivated team player with strong initiative and a desire for achievement.
Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
Ability to work well in stressful situations.
Readily available and approachable to guests while providing excellent guest service.
Regularly stand, sit, or walk for extended periods.
Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Nice To Haves

Valid driver's license is preferred.

Responsibilities

Ensure departments achieve or exceed guests' service expectations.
Prepare team member schedules in accordance with budgets and business forecasts.
Ensure hotel staff are trained in financial control procedures for cash, vouchers, inventories, and receivables, and that the procedures are regularly followed.
Recommend local attractions and restaurants for guests to visit.
Inform guests of hotel services and amenities.
Assist with check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems.
Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
Work with other departments to help ensure operations run smoothly together.
Monitor daily bookings and coordinate with the front desk team and guests when the hotel is oversold on specific room types.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with company matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free room nights at company hotels and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program for any company location.