Director of Operations

Crisp Recruit • Denver, CO

1d • Hybrid

About The Position

Our client is a Denver-area law firm focused on criminal defense representation, committed to providing personalized legal services and strong advocacy for individuals facing challenging legal circumstances. The firm emphasizes thorough case preparation, client-centered representation, and a commitment to delivering high-quality legal defense. With a mission centered on giving clients a voice, the firm strives to understand each individual's circumstances and ensure they feel heard, supported, and effectively represented. Its approach emphasizes trust, tenacity, and proactive case preparation while maintaining high standards of legal representation and client care. As the Director of Operations, you will play a pivotal role in translating the firm's vision into operational realities. This position focuses on developing efficient systems and processes, driving strategic initiatives, optimizing workflows, and enhancing the overall client experience. Your leadership will directly impact internal operations, team performance, and client outcomes. This position requires working onsite in the Denver, Colorado area for the first 90 days. Hybrid flexibility may be considered following the initial onboarding period, based on successful integration into the firm and role performance.

Requirements

• Demonstrated experience leading operations within a law firm, ideally in criminal defense.
• Experience with flat-fee or hourly billing practices is highly valued, although other law firm operations backgrounds may also be considered.
• Proven ability to function as a second-in-command, driving strategic initiatives with autonomy.
• Strong technological aptitude, familiarity with legal CRM systems, and demonstrated curiosity about applying AI and automation to improve operational processes.
• Experience with Clio, Lawmatics, or comparable platforms is beneficial.
• Expertise in diagnosing root causes of operational issues and implementing sustainable solutions.
• Strong capability in organizing, prioritizing tasks, and ensuring follow-through on projects.
• Ability to communicate effectively and escalate issues early to prevent larger problems.
• Strong curiosity and ability to learn complex legal workflows quickly.

Responsibilities

• Serve as the operational partner and second-in-command to the firm owner, translating strategic goals into actionable plans.
• Evaluate and refine criminal defense workflows, identifying and resolving inefficiencies to enhance firm-wide operations.
• Complete and operationalize existing KPI dashboards and tracking systems, establish consistent reporting practices, and provide actionable insights to support data-driven decisions.
• Complete, update, and standardize SOPs across the firm, enhancing onboarding and training processes.
• Leverage AI and other technologies to streamline operations, reduce redundancy, and improve data visibility.
• Enhance the potential client journey through effective marketing-to-intake workflows and client engagement strategies.
• Collaborate with department leaders to ensure alignment in operational priorities and client service excellence.
• Assist with employee onboarding, personnel coordination, and hiring initiatives as needed, while supporting the development of organizational structures and processes as the firm grows.

Benefits

• Competitive Compensation: $100,000–$150,000 annually, depending on experience and qualifications, with flexibility for exceptional candidates.
• Performance Incentive Potential: The firm is exploring a performance-based incentive structure tied to measurable operational outcomes and overall business performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed