Director of Operations - Hampton Roads

City Wide Facility Solutions•Virginia Beach, VA

12h•Hybrid

About The Position

City Wide, a leader in the building maintenance industry, is seeking a Director of Operations for its Hampton Roads market. This role involves managing a team of Facility Service Managers (FSMs), overseeing financial performance, client relationships, vendor management, and employee development. The ideal candidate will have a strong background in B2B sales, account management, or operations, with a proven ability to lead teams and drive results in a high-energy, performance-driven environment.

Requirements

5+ years experience in a sales, account management or operations role with increased responsibility.
Demonstrated track record of success managing a sales and/or account management team.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Time Management – Utilize available email and technology whenever possible so you don’t waste time physically looking for someone to answer your question. Don’t spend hours trying to figure it out yourself if someone can help. Must be able to effectively handle multiple tasks.
Organization – Have everything labeled and in its place.
Professional Demeanor – Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone.
Aptitude – Must have the aptitude to grasp the concept of the projects you are working on. Additionally, you must be able to see the “big picture” and prioritize your work accordingly. Ask why we do things so that you can improve the system.
Conflict Resolution - Ability to deal with others in an antagonistic situation.

Responsibilities

Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients.
Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered.
Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM’s and Night Managers.
Develop and maintain positive client relationships and achieve client retention above 90%.
Develop and maintain impactful, professional relationships vendors and Independent Contractors.
Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients’ scope of work.
Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services.
Responsible for participating in all new client starts for duration of new start.
Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
Responsible for people development – ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees.
Work in the field with FSMs each week and participate as backfill to the FSM as needed.
Travel within market, up to 50%.