Director of Operations
About The Position
Amerit Fleet Solutions, a leading provider of comprehensive fleet maintenance solutions, is seeking an experienced and visionary Director of Operations to lead a team in the National Account Solutions (NAS) segment. This is a critical leadership role that will drive operational excellence, strategic growth, and profitability while fostering a culture of innovation and customer-centricity. As the Director of Operations, you will oversee field operations, managing a team of over 100 professionals, including Senior and Regional Operations Leaders, Fleet Managers, Field Technicians. Collaborating closely with cross-functional partners in Finance, HR, IT, and Amerit’s executive leadership, you will align operations with ambitious business objectives, optimize key performance indicators (KPIs), and deliver unparalleled customer satisfaction. What sets this opportunity apart? As a key architect of Amerit’s future, you will shape the strategic direction and operational roadmap to cement Amerit's position as the preeminent provider of fleet maintenance solutions, leveraging your expertise in process improvements to spearhead the implementation of both new and existing customers, empowering frontline leaders to optimize critical metrics. Your ability to thrive in a dynamic, ambiguous environment and passion for developing people will be critical in strengthening the talent pipeline and fostering a culture of safety, transparency, and continuous innovation. This role offers unparalleled visibility and the opportunity to make a lasting impact on the future of Amerit's NAS segment. As a strategic business partner, you will collaborate with senior executives to align operations with the segment's ambitious growth plans. Your customer-centric mindset and data-driven approach will be instrumental in driving sustainable improvements and cementing Amerit's position as the industry's most trusted fleet maintenance partner. This position is remote-based, with preference for candidates residing in Washington DC, Charlotte, NC or Dallas, TX.
Requirements
- Bachelor’s degree in Business, Supply Chain Management, Engineering, or related field (advanced degree preferred).
- Equivalent combination of education and experience may be considered in lieu of a bachelor's degree
- 10+ years of progressive operations leadership experience, preferably in the fleet management, logistics, or transportation industries
- Proven track record of driving operational excellence, continuous improvement, and sustainable growth
- Exceptional analytical and problem-solving skills, with the ability to leverage data and insights to make informed decisions
- Strong communication and stakeholder management capabilities, with the ability to influence and collaborate across functions
- A customer-centric mindset and a passion for developing people and building high-performing teams
- An innovative, agile, and resilient mindset, thriving in a dynamic, ambiguous environment
- Demonstrated experience using DOMO or similar analytics platforms (e.g., Tableau, Power BI, Qlik) to analyze operational data, generate insights, and drive data-informed decision-making
Nice To Haves
- At least 10 years of hands-on experience working as a fleet maintenance technician, performing diagnostics, repairs, and preventive maintenance on vehicles and equipment
- Expert with fleet management and maintenance systems such as TMW, Maximo, Samsara, Fleetio, Geotab, and RTA, including implementation and optimization for operational efficiency
- Transportation and/or fleet management experience of a mid to large size fleet
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Responsibilities
- Foster a culture of safety, transparency, and innovation, serving as a role model and inspiring your team to deliver exceptional customer service
- Oversee field operations, managing day-to-day execution of work within defined parameters and contract SLAs, while leading multiple layers of managers, including Senior and Regional Operations Leaders, Fleet Managers, and Field Technicians, to ensure operational excellence and customer satisfaction.
- Maintain close, direct relationships with customer operations personnel to ensure alignment with client expectations, foster trust, and drive exceptional service delivery while meeting contractual obligations and SLAs.
- Oversee and manage inventory operations, ensuring efficient inventory control, optimization of resources, and accountability for inventory-related processes to support operational excellence and cost-effectiveness.
- Develop and execute the talent management strategy, including succession planning, training, and career development programs to build a pipeline of skilled operational leaders
- Serve as a key operational and technical expert and advisor to the General Manager, providing strategic insights and recommendations to inform decision-making, drive operational excellence, and support the achievement of business objectives.
- Ensure strict adherence to operational processes and procedures, driving excellence in safety, quality, customer satisfaction, and efficiency
- Ensure incoming repair orders are received, scheduled, completed, and closed according to client and business needs
- Monitor and analyze key KPIs for the day-to-day operation to ensure the team is executing efficiently.
Benefits
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) match program
- Unlimited vacation, holidays, and sick time
- Commitment to your safety through boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $1,000 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
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What This Job Offers
Job Type
Full-time
Career Level
Director
