Director of Operations

Valet Living•Roswell, GA

11d•Onsite

About The Position

Valet Living is looking for a Director of Operations who’s ready to take charge, leading and empowering a team of Operations Managers, Area Leaders, and service teams across a large region. This role is about setting the strategic direction, driving performance, and optimizing processes to ensure we deliver top-tier service to our clients.

Requirements

Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies.
Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results.
Experience in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy.
Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance.
Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management.
Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.
Strong background in using business analytics to inform decision-making and drive operational improvements.
Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.
Bachelor’s degree preferred.
Valid Driver’s License: Required, along with the ability to travel regularly within your assigned market.

Responsibilities

Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction.
Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.
Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.
Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.
Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality.
Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.
Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members. Actively support the full talent lifecycle—including recruitment, onboarding, performance management, associate relations, and ongoing coaching—to build high-performing teams and strong leadership pipelines.
Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships.
Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
Ensure safety standards are met and all operational practices are compliant with company policies and regulations.